Finnish-speaking Customer Advisor – Collections (Hybrid)

NOBA Bank Group AB (publ); Stockholms kommun; Hybrid; SEK 320,000 - 400,000; Full time

Job summary

NOBA Bank Group AB (publ) in Stockholm seeks a Finnish-speaking Customer Advisor to Pre-Collections. This role focuses on proactive outreach to customers with overdue payments, building trust, and guiding them toward workable payment solutions while maintaining a customer-first approach.

You will handle inbound calls, perform light administration, and collaborate with a friendly team in a hybrid office setup at Gävlegatan 22.

Qualifications

• Fluent in Finnish and English.
• Experience in customer service or dealing with people.

Responsibilities

• Make outbound calls to customers with overdue payments.
• Guide customers toward sustainable payment solutions.
• Handle incoming calls and assist with questions or concerns.
• Perform light administration linked to customer cases.
• Contribute to a customer‑first mindset with a warm and professional attitude.

Skills

Finnish fluency

English fluency

Customer service experience

Job description

NOBA Bank Group AB (publ) in Stockholm seeks a Finnish-speaking Customer Advisor to Pre-Collections. This role focuses on proactive outreach to customers with overdue payments, building trust, and guiding them toward workable payment solutions while maintaining a customer-first approach.

You will handle inbound calls, perform light administration, and collaborate with a friendly team in a hybrid office setup at Gävlegatan 22.