Field Service Engineer - Sweden - Stockholm/Uppsala/Västmanland area

Agilent Technologies; Sundbybergs kommun; Hybrid; SEK 550,000 - 700,000; Full time

Benefits offered by this job

Training opportunities

Remote work option

Job summary

Agilent Technologies is seeking a Field Service Engineer to support on-site installation, maintenance and repair of Pathology systems solutions across diverse labs. You will install, optimize, diagnose and repair hardware, software and networking components, and train customers to maximize uptime.

The role requires 5–8 years of customer-facing field service experience, strong troubleshooting, proactive learning and excellent communication. Travel up to 50% and a remote work option are available.

Qualifications

• 5–8 years customer-facing field service experience
• Experience with medical devices or laboratory equipment
• Strong troubleshooting and problem-solving abilities
• Clear, respectful written and verbal communication
• Willingness to travel up to 50% of the time

Responsibilities

• Install and optimize hardware/software/network products at customer sites
• Diagnose and resolve product performance issues
• Perform maintenance and repairs on pathology systems
• Advise customers on preventive maintenance and configurations
• Provide on-site training to customers and other engineers
• Deliver integrated solutions including peripherals, OS and applications

Skills

Troubleshooting

Customer facing

Proactive learner

Communication skills

Willingness to travel

Job description

Job Description

Every day, Agilent Field Service Engineers help our customers to tackle issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

Every day, Agilent Field Service Engineers help our customers to tackle issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role:

• You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of Pathology systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Train other field engineers and customers in the solutions.

Qualifications:

Your profile:

• 5 to 8 years- experience as customer facing Field Service Engineer, preferably with experience on Medical Devices, Laboratory equipment or similar robotic/electromechanics and fluidics equipment.
• Strong troubleshooting and problem-solving skills
• You will need to be proactive and self-driven, as well as having curiosity and willingness to learn
• Verbal and written communication is clear, respectful and timely
• You enjoy travelling and visiting customers

We offer:

A position in an international and dynamic working place with exciting challenges and opportunities. You will become part of a company that works according to these values:

• We move diagnostics forward
• We care about the needs of our customers and strive to ensure people are treated consistently, fairly and with respect
• We deliver effective diagnostic solutions valued by our customers

We are passionate about quality in the solutions we provide to our customers, in the passionate people we attract and develop, and in the processes we work by.

We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details:

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 50% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support