Field Service Engineer

Atlas Copco Group; Stockholms kommun; On-site; SEK 520,000 - 700,000; Full time

Job summary

Desoutter is seeking a hands-on Field Service Engineer to support our Nordic customers, with a primary base in the Södertälje area and travel across the Nordic region. You will install, service and calibrate tooling, assist with projects, and provide on-site technical training to customers.

Essentially, you will diagnose faults, maintain safety standards, configure process control software, and work with internal teams to resolve technical challenges while building strong customer relationships.

Qualifications

• Practical mechanical and/or electrical engineering aptitude with fault-diagnosis ability.
• Comfortable using computers and technical software; willingness to learn new systems.
• Experience with industrial tooling, automation or manufacturing equipment; training will be provided.
• Ability to work independently and manage workload; driving licence and travel willingness.

Responsibilities

• Provide day-to-day technical support at customer sites across the Nordic.
• Install, service, and repair assembly tooling while ensuring safety and documenting activities.
• Perform preventative maintenance and calibration tasks.
• Install and configure process control software and related tooling software.
• Support projects and customer rework, deliver training and technical guidance.
• Collaborate with internal teams and sales to resolve application challenges.

Skills

Mechanical aptitude

Electrical aptitude

Software literacy

Independent worker

Customer communication

Tools

Process control software

Job description

We're looking for a hands-on Field Service Engineer to support our customers across the Nordic, with a primary base in Södertälje area.

This is a varied role combining skilled on-site support, software setup and support, tooling repair, preventative maintenance, installation and customer-facing technical expertise. You'll work across a wide range of assembly tooling, including pneumatic and electric tools, while also supporting projects and continuous improvement activities.If you enjoy problem-solving, working independently, and being the technical expert customers rely on, this role will suit you. Whether you're an experienced engineer or looking to take the next step in your engineering career, you'll receive the training and support needed to develop your technical skills and build specialist knowledge.Through your work, you'll help customers secure the uptime and performance they rely on to run their operations with confidence.

What your day could look like:No two days are the same. You could be diagnosing a tooling fault on a production line, carrying out preventative maintenance, installing new equipment, calibrating torque tooling, supporting a customer project or delivering technical training.

Key Responsibilities:

Provide day-to-day technical support at our customers' sites across the Nordic.

Perform installation, servicing, and repair of assembly tooling whilst ensuring safety compliance and documenting activities.

Carry out preventative maintenance and calibration activities.

Installation, set-up and modification of process control software and related tooling software.

Support assembly projects and customer rework requests.

Deliver product training and technical guidance to customers when required.

Work closely with internal teams and sales to resolve application challenges.

Promote company products, services, and solutions through strong customer relationships.

Maintain awareness of competitor products and industry developments.

To succeed, you will need

What we're looking for:

Practical mechanical and/or electrical engineering aptitude, with an ability to diagnose faults using a logical and methodical approach.Comfortable using computers and technical software, with the ability and willingness to learn new software systems.Experience with industrial tooling, automation or manufacturing equipment is essential. Experience with our specific tooling and systems will be developed through training and ongoing technical development.Logical approach to fault finding.Ability to work independently and manage your own workload.Good communication skills, including customer interaction and presentations.Driving licence and willingness to travel.

Training & Development

Full training will be provided on our tooling, software and systems. The role provides an opportunity to develop skills across mechanical engineering, electrical systems, industrial automation, torque control and customer applications.For candidates early in their career, this is an opportunity to develop into a highly skilled Field Service Engineer with increasing responsibility for customer projects and technical support.

What success looks like:Within your first 6-12 months, you will be developing the technical knowledge and confidence to independently diagnose tooling and process issues, support customers on-site and complete routine service, repair and calibration activities.As your experience develops, you will take greater responsibility for customer projects, software configuration and technical problem solving.

Personal Attributes

Self-motivated and proactive.Customer-focused with a professional approach.Strong team player with good interpersonal skills.Flexible and adaptable to changing workloads and travel requirements.Positive attitude with a willingness to learn and develop.Flexibility to work occasional weekends based on business needs.

Required languages

Swedish and English

In return, we offer

Work with advanced industrial tooling and automation technology.Gain experience across mechanical, electrical and software engineering.Work directly with major manufacturing customers.Full technical training and ongoing development.Build specialist knowledge in torque and assembly technology.

Founded in 1914 Desoutter Industrial Tools is a global leader in electric assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry. Desoutter offers a comprehensive range of Solutions (tools, service and projects) to meet the specific demands of local and global customers in over 170 countries. The company designs, develops and delivers innovative quality industrial tool solutions, including air and electric Screwdrivers, Advanced Assembly Tools, Advanced Drilling Units and Torque Measurement

Job location

Desoutter

Desoutter is a leader in drilling and assembly solutions. Its products include pneumatic drills and screwdrivers, drilling solutions and assembly software. As this brand keeps pushing boundaries and reinventing industries, Desoutter feels confident in saying that quality is in its DNA. With global presence, the brand’s innovations are found in 170 countries across the world. Desoutter not only provides solutions for present needs, but innovates for the future as well. Each product is adaptable, expandable and customized for each facility. Desoutter is a brand within Atlas Copco Group.