Entry-Level Telecom Support & Operations Analyst

CSG; Stockholms kommun; On-site; SEK 255,000 - 407,000; Full time

Benefits offered by this job

Employee Belonging Groups

Healthcare: Medical, and Vision

Paid Vacation, Volunteer, and Holiday

Job summary

CSG Assure in Stockholm is seeking a Support Assistant to join the test network management team. This entry‑level role offers hands‑on experience in technical operations, customer support and service provider coordination within a global telecom testing platform.

You will learn to monitor devices, handle tickets, coordinate with hosting partners, and assist with hardware shipments and SIM management while developing IT and network skills.

Qualifications

• Entry-level role in technical operations and customer support.
• Strong willingness to learn and curiosity about IT and networks.
• Ability to handle mixed technical and administrative tasks with attention to detail.
• Good written and verbal English communication.
• Independent, reliable, and organized.

Responsibilities

• Daily monitoring of test network devices and troubleshooting.
• Email and phone coordination with hosting partners.
• Prepare hardware and manage shipping with customs clearance.
• Ensure testing SIM cards are active and topped up.
• Manage customer and internal support tickets.

Skills

Curious

Service-minded

Eager to learn

Independent

English communication

Education

High School / Upper Secondary School Diploma

Job description

CSG Assure in Stockholm is seeking a Support Assistant to join the test network management team. This entry‑level role offers hands‑on experience in technical operations, customer support and service provider coordination within a global telecom testing platform.

You will learn to monitor devices, handle tickets, coordinate with hosting partners, and assist with hardware shipments and SIM management while developing IT and network skills.