SUPPORT ASSISTANT – TEST NETWORK TEAM

CSG; Stockholms kommun; On-site; SEK 255,000 - 407,000; Full time

Benefits offered by this job

Employee Belonging Groups

Healthcare: Medical, and Vision

Paid Vacation, Volunteer, and Holiday

Job summary

CSG Assure in Stockholm is seeking a Support Assistant to join the test network management team. This entry‑level role offers hands‑on experience in technical operations, customer support and service provider coordination within a global telecom testing platform.

You will learn to monitor devices, handle tickets, coordinate with hosting partners, and assist with hardware shipments and SIM management while developing IT and network skills.

Qualifications

• Entry-level role in technical operations and customer support.
• Strong willingness to learn and curiosity about IT and networks.
• Ability to handle mixed technical and administrative tasks with attention to detail.
• Good written and verbal English communication.
• Independent, reliable, and organized.

Responsibilities

• Daily monitoring of test network devices and troubleshooting.
• Email and phone coordination with hosting partners.
• Prepare hardware and manage shipping with customs clearance.
• Ensure testing SIM cards are active and topped up.
• Manage customer and internal support tickets.

Skills

Curious

Service-minded

Eager to learn

Independent

English communication

Education

High School / Upper Secondary School Diploma

Job description

Location: Sweden, Stockholm

The CSG Assure team develops advanced telecom testing software solutions used by mobile operators across the globe, including leading operators like AT&T, Tata, Orange.

CSG Assure is an artificial test traffic generation platform consisting of a central cloud-based application and a test network of over 1 000 test probes in 200 countries simulating mobile users globally.

We are looking for a Support Assistant to join our test network management team. This is an entry‑level role and a great opportunity for someone at the beginning of their career who wants hands‑on experience in technical operations, customer support and service provider coordination.

You will work closely with more experienced colleagues and gradually take on more responsibility as you learn our systems, services, and processes.

Key Responsibilities

• Daily monitoring of test network devices, troubleshooting of issues
• Cooperation over email and phone with our hosting partners across the globe
• Preparation of hardware and shipping with customs clearance procedures
• Ensure that testing SIM cards are active and topped up
• Handle customer and internal support tickets

Required Skills

• High School / Upper Secondary School Diploma
• Curious, service‑minded, eager to learn
• Ability to work with a mix of technical and administrative tasks
• Structured, reliable and able to work independently- General interest in IT, networks, telecom
• Good general troubleshooting skills
• Good written and verbal communication skills in English

Why should you apply?

• Join a dynamic organization providing solutions to world-leading communication service providers
• Real responsibility from day one, with room to grow
• Exposure to telecom, IT operations, and international services
• Be part of a collaborative, innovative, international team

CSGer Perks & Benefits

• Employee Belonging Groups
• Healthcare: Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off

And so much more!

Key Words:

Telecom software, Mobile networks, Support analyst, Support assistant, Operations support, Incident handling, Coordination

Position Pay Range

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

kr254,609.35-kr407,366.44

This role is eligible for a bonus opportunity.

Location(s)

SE.Stockholm.Office

Accommodation

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.