Enterprise Client Success Leader — Circular Tech

3stepIT; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Benefits offered by this job

Global exposure

Growth environment

Purpose-driven work

Recognition & rewards

Job summary

3stepIT is seeking a Client Manager to lead key enterprise accounts across the full customer lifecycle, from onboarding to renewal and end-of-life. You will work with Sales, Customer Service, and Service Delivery to ensure value, profitability, and high satisfaction.

Reporting to the Customer Operations Manager, you’ll balance service quality, cost, and client outcomes while expanding relationships and improving processes for a scalable, circular technology platform.

Qualifications

• Strong understanding of circular technology services and ability to adapt to different customer needs.
• Good understanding of IT environments, integrations and technologies like MDM, Intune, APIs and DaaS.
• Strong customer communication and relationship-building skills at all levels.
• Ability to lead and coordinate activities across teams without formal authority.
• Analytical and problem-solving mindset with KPI focus.
• Ability to manage multiple priorities and stay organized.
• Ownership mindset with proactive action to drive outcomes.
• Genuine interest in IT trends and service management.

Responsibilities

• Lead implementation and integration of circular technology services across the customer lifecycle.
• Manage customer journey from onboarding through renewals and EOL.
• Ensure services are delivered with quality, cost efficiency, and value.
• Coordinate with Sales, Service Delivery, and partners for seamless delivery.
• Build long-term relationships through service reviews and governance meetings.
• Identify opportunities for account growth with the Sales team.
• Translate customer needs into clear actions for internal teams.

Skills

Circular technology services

IT environments

Customer communication

Cross-team coordination

Analytical mindset

Ownership & accountability

IT trends interest

Problem-solving

Tools

MDM

Intune

APIs

DaaS

Job description

3stepIT is seeking a Client Manager to lead key enterprise accounts across the full customer lifecycle, from onboarding to renewal and end-of-life. You will work with Sales, Customer Service, and Service Delivery to ensure value, profitability, and high satisfaction.

Reporting to the Customer Operations Manager, you’ll balance service quality, cost, and client outcomes while expanding relationships and improving processes for a scalable, circular technology platform.