Client Director

Nexthink; Stockholms kommun; Hybrid; SEK 1,300,000 - 1,900,000; Full time

Job summary

Nexthink, a leader in digital employee experience management software, seeks a Client Director to own renewals and upsells for Nexthink’s largest accounts. You will oversee executive relationships and lead virtual teams across Solution Sales, Solution Consulting, Support, and Professional Services to support our esteemed clients.

You will provide strategic leadership, manage executive relationships, and coordinate with Nexthink’s solution teams to craft solutions based on customers’ strategic

Qualifications

• 10+ years of experience selling enterprise technology in a fast-paced and competitive market.
• 2+ years as a Client Director or equivalent with multi-million-dollar sales and executive relationships.
• Experience in IT Service Management or IT Operations Management within software or IT sales.
• Driven, disciplined and intelligent with the ability to learn quickly and build credibility.
• Fluent in English and Swedish.

Responsibilities

• Provide strategic leadership to clients and manage executive relationships.
• Serve as the relationship manager between customers and Nexthink.
• Collaborate with solution teams to design Nexthink-based solutions aligned to customer outcomes.
• Oversee worldwide development of assigned accounts and deployment of resources.
• Build multi-tier relationships from IT teams to CxO level.
• Develop roadmaps and capabilities to deliver outstanding customer experience.
• Achieve financial targets including Licenses, Renewals and Professional Services.

Skills

Enterprise sales

Executive relationships

IT Service Management

IT Operations Management

Time management

Disciplined

Intelligent

Fluent English

Fluent Swedish

Job description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

Job Description

You will be responsible for renewals and upsells with a defined set of Nexthink largest, prestige, existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Provide strategic leadership to clients
• Be the relationship manager between customers and Nexthink
• Work with the greater Nexthink solution teams to develop a Nexthink solution based on the customer's strategic outcomes
• Manage all Executive relationships between Nexthink and assigned clients
• Oversee worldwide development of assigned accounts, including the development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
• Develop a clear roadmap and build capabilities across our clients and Nexthink teams to promote an outstanding customer experience.
• Achieve financial targets for the assigned clients, including Licenses, Renewals, and Professional Services.

#LI-Hybrid

Qualifications

• 10+ years of experience selling enterprise technology in a fast-paced and competitive market
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Previous sales experience in IT Service Management or IT Operations Management (within software or IT sales organizations)
• Driven – possesses a strong desire to be successful
• Disciplined – skilled in managing time and resources, sound approach to qualifying opportunities
• Intelligent – possesses the aptitude to learn quickly and establish credibility
• Fluent in English and Swedish

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.