Sales Advisor

Totême; Stockholms kommun; On-site; SEK 250,000 - 380,000; Full time

Job summary

TOTEME is seeking a Sales Advisor to join our Stockholm store on Biblioteksgatan. You will act as a brand ambassador, delivering exceptional service, building lasting client relationships, and driving business across all areas, from sales to brand building. You will report to the Store Manager.

Previous experience in a similar role within a high-end retail or luxury environment is essential. You should be enthusiastic about fashion, styling, and storytelling with a strong focus on providing a

Qualifications

• Experience in high-end retail or luxury brand environment.
• Ability to deliver outstanding customer service and build strong client relationships.
• Interest in fashion, styling, and storytelling with an understanding of luxury service.
• Strong verbal and written communication skills.

Responsibilities

• Build and nurture strong client relationships to drive loyalty, engagement, and an elevated shopping experience.
• Support daily operations and achieve sales targets by working both independently and collaboratively.
• Contribute to merchandising and styling efforts to maintain a visually compelling and brand-aligned store environment.
• Plan and execute daily store operations.
• Uphold and work towards TOTEME’s company standards, objectives, and performance goals.
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Skills

High-end retail experience

Customer relationship building

Luxury service mindset

Communication skills

Job description

About TOTEME

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style.

With an appreciation for how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Archetype pieces are realized in authentic materials, rich textures and graphic silhouettes. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals, and spaces.

TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create women’s and men’s collections spanning ready-to-wear, shoes, bags, accessories, and jewelry.

The Role

TOTEME is looking for a Sales Advisor to join the team full time at our Stockholm store at Biblioteksgatan. In this role, you will act as a brand ambassador, providing exceptional service, building lasting customer relationships, and driving business across all areas, from sales to brand building. You will report to the Store Manager.

Responsibilities

• Build and nurture strong client relationships to drive loyalty, engagement, and an elevated shopping experience.
• Support daily operations and achieve sales targets by working both independently and collaboratively.
• Contribute to merchandising and styling efforts to maintain a visually compelling and brand-aligned store environment.
• Plan and execute daily store operations.
• Uphold and work towards TOTEME’s company standards, objectives, and performance goals.
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Your Profile

• Previous experience in a similar role within high-end retail or with a strong lifestyle brand.
• Confident in delivering outstanding customer service and building strong client relationships.
• Interest in fashion, styling, and storytelling with an understanding of luxury service.
• Strong verbal and written communication skills.

About You

• A dedicated TOTEME ambassador who embodies our culture and values.
• Genuinely curious about people and motivated to understand our client base.
• Passionate about delivering a luxury experience and exceeding client expectations.
• Driven and results-oriented with a proactive and positive mindset.
• Highly organized and structured with an eye for detail.
• Available to work a flexible schedule, including evenings and weekends.

This is a full-time position based at TOTEME’s store at Biblioteksgatan, starting as soon as possible.

TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia.

TOTEME has an internal career development and title framework and the job title used in the recruitment ad may differ from the title used internally at TOTEME.

Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the screening stage to support fair and skills-based hiring.