Customer Support Specialist - Swedish market

Tibber; Stockholms kommun; On-site; SEK 390,600 - 502,200; Full time

Job summary

Tibber is looking for a Customer Support Specialist to join our Nordic support team, aiding in the energy transition. You will provide exceptional customer service, technical support, and improve customer experiences. Ideal candidates are fluent in Swedish and English, possess strong communication skills, and have a customer-oriented mindset.

This position is a one-year fixed-term contract with growth opportunities. Join us at Tibber to help revolutionize the energy industry while enhancing customer support for our innovative solutions.

Qualifications

• Fluency in Swedish and English is required for effective communication.
• Experience in customer service or related fields is beneficial.
• Ability to quickly learn and navigate different software programs.

Responsibilities

• Deliver exceptional customer service across multiple communication channels.
• Research and resolve customer inquiries efficiently.
• Provide technical support for Tibber’s software and hardware.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Customer-oriented mentality

Technical literacy

Problem-solving

Job description

We’re at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market.

We’re looking for a Customer Support Specialist for our Nordic support team to join us in making the energy transition happen – maybe that’s you?

Job Mission

Do you draw positive energy from delivering great service and expert advice on sustainability? If you thrive in a fast-paced, dynamic environment and navigate change with ease, you’ll fit right in. As a Customer Support Specialist at Tibber, you’ll play a vital role in delivering world-class support to our customers while contributing to our mission: revolutionising the energy industry.

This is initially a one year fixed-term contract (study leave cover), with the opportunity to be extended.

What you’ll do

• Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels.
• Problem solving: Research and resolve customer questions, concerns and issues quickly and effectively, ensuring a positive customer experience.
• Product knowledge: Develop knowledge of Tibber’s products, services and technologies to provide accurate information and assistance to customers.
• Technical support: Helping customers and troubleshooting for both software and hardware, from app issues to charger integrations.
• Billing and account management: Handle questions related to billing, account updates and contracts.
• Providing information: Informing customers about energy-saving opportunities, sustainability and how Tibber’s services can contribute to this.
• Documentation: Accurately maintain records of interactions with customers, processing feedback and resolving issues in our CRM system.
• Process Improvement: Collaborate with cross‑functional teams to identify process improvements and contribute to customer service optimisation.
• Feedback Loop: You are the voice of the customer within Tibber in terms of insights and providing feedback to constantly improve our products and services.

What we’re looking for

• You have strong communication skills, both written and verbal. Due to the specialisation on the Swedish market, tickets (or messages) and general customer communication is mostly in Swedish and our business language is English; fluency in both languages is a requirement.
• You enjoy helping. You have experience in customer service or another relevant field.
• You have a customer‑oriented mentality and an empathetic attitude.
• You are able to solve problems quickly, effectively and efficiently, including anything from technical troubleshooting to in‑depth billing support.
• You are technically literate. You are comfortable in a technology‑driven environment and you quickly master working in different programmes.
• You are interested in our smart products and services, find sustainability an important business aspect and see the relevance of energy‑saving solutions.

Diversity of thought fuels better products. We welcome applicants of every background, identity and lived experience.