Finnish & Swedish Speaking Customer Support Specialist - Tieto Banktech (m/f/d)

Tieto Corp.; Solna kommun; Hybrid; SEK 320,000 - 440,000; Full time

Benefits offered by this job

Hybrid work

Modern workspaces

Strong onboarding

Collaborative team of 13

Diversity & inclusion

Job summary

Tieto Banktech in Solna, Sweden, seeks a Swedish & Finnish Speaking Customer Support Specialist to join a 24/7 team. You'll handle inbound calls from individuals, stores, and bank personnel, register inquiries, and resolve issues in Finnish, Swedish, and English.

This full-time temporary position requires shift work across day, evening, night, and weekends, with hybrid work arrangements in a collaborative team of 13. Background checks apply.

Qualifications

• Must speak Finnish, Swedish (B2+) and English.
• Prior experience in a customer service role, dealing with individuals.
• Service minded, flexible and able to handle diverse situations.
• Good knowledge of computer systems.
• German language knowledge is an advantage.

Responsibilities

• Answer incoming calls from customers and assist with inquiries.
• Register inquiries in relevant systems.
• Resolve inquiries and provide top-level service.
• Build and maintain good relationships with customers.

Skills

Finnish

Swedish

English

Customer service

CRM systems

Tools

CRM software

Job description

We are looking for a Swedish & Finnish Speaking Customer Support Specialist who wants to be part of Tieto Banktech. Tieto Banktech is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth. With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and accelerate digital transformation.

When joining Tieto Banktech as a Swedish & Finnish Speaking Customer Support Consultant:

You will work independently to receive incoming calls and provide the highest quality customer service. Most of your tasks will be related to financial services and supporting the bank's end customers, including blocking bank cards, etc. Your work will be carried out in Finnish, Swedish and English.

This position offers you the opportunity to work in a fantastic team of 13 people where collaboration and well-being are highly valued. You will also have close cooperation with colleagues located in other locations such as Mo I Rana & Riga. We are staffed 24/7, which means that shift work is required during daytime, evening, and night shifts, as well as weekends.

Employment type: Full-time temporary position (Heltid - Vikariat)

Job Responsibilities:

• Receive incoming calls from customers, mainly individuals but also stores and bank personnel, and assist them with their inquiries
• Register all incoming inquiries in various systems
• Resolve incoming inquiries according to the situation
• Provide top-level service and communication to our customers, finding the best solutions based on the situation
• Work to establish and develop good relationships with the company's customers

Qualifications:

• Proficiency in Finnish, Swedish (B2 and higher) and English is a must
• Has previous experience in a customer service role where you have dealt with individuals, for example, via phone, store, restaurant, etc.
• Is service minded.
• Good knowledge of computer systems
• Good qualifications in German language are advantage Personal qualities as we provide support around the clock, we are looking for someone who is flexible, loyal, and solution oriented. You should ideally be responsible and structured in your work and be able to professionally handle customers in all situations. Furthermore, you should be meticulous in your work to always ensure that you deliver the highest quality of service to the customer. There may also be periods of high workload, so we expect you to be able to handle stressful situations and communicate easily with colleagues. We place great emphasis on personal qualities.

We look forward to your application!

Location: Sweden - Solna

Background checks will be performed on all final candidates.

Tieto does not accept calls from recruitment agencies.

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion | Sustainability | Tieto

We offer:

• We offer you an exciting position at one of the largest IT companies in the Nordics.
• A company experiencing growth nationally and internationally.
• Hybrid work
• A strong professional environment that will provide opportunity and knowledge of quick onboarding.
• An active, competent, and welcoming working environment with enthusiastic colleagues
• Modern and contemporary workspaces