Customer Support Engineer

Saab; Mölnlycke; On-site; SEK 320,000 - 420,000; Full time

Job summary

Saab is seeking an entry-level Customer Support Engineer in Sweden to be the first point of contact for customers, ensuring their needs are met efficiently and coordinating with the design and technical teams.

You will gather information to create clear cases, provide post-installation support, and use the Saab Customer Support Portal to track and resolve issues, contributing to a safer and more sustainable world.

Qualifications

• Recent graduate with a university degree within relevant area.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Enthusiasm for a career in customer support and a desire to grow with Saab.

Responsibilities

• Act as first-line support for customers, gathering information to create clear cases for second-line support.
• Provide post-installation support to ensure customers' systems run smoothly.
• Utilize the Saab Customer Support Portal to provide solutions and follow-up on cases.
• Ask the right questions and gather all relevant information to facilitate effective problem-solving.

Skills

Communication skills

Problem-solving

Teamwork

Independent work

Willingness to learn

Education

Bachelor's degree or relevant field

Job description

Ready to find your path? Try new things. Share experiences. And discover what you truly enjoy.

Welcome to a dynamic and innovative work environment, with great opportunities for professional growth and development.

Your role

As a Customer Support Engineer at Saab, you will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met efficiently. You will work closely with our design department, acting as the bridge between our customers and our technical experts.

Responsibilities

• Act as first-line support for customers, gathering all necessary information to create clear and comprehensive cases for our second-line support team.
• Provide post-installation support to ensure our customers' systems are running smoothly.
• Utilize the Saab Customer Support Portal to provide solutions and follow-up on customer-initiated support cases.
• Ask the right questions and gather all relevant information to facilitate effective problem-solving.

Your profile

If you are passionate about customer support and see a future at Saab, we want to hear from you! We see this role as an entry point at Saab with possibilities to grow and develop further in our organization. A strong interest in technology and advanced systems and a will to learn is therefore an important part of your personality.

Qualifications

• Recent graduate with a university degree within relevant area.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Enthusiasm for a career in customer support and a desire to grow with Saab.

This position requires that you pass a security vetting based on the current regulations around/of security protection. For positions requiring security clearance additional obligations on citizenship may apply.

What you will be part of

Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.

Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defense capability of several nations. Read more about us here.