Customer Support Engineer: Frontline Tech Liaison & Growth

Saab; Mölnlycke; On-site; SEK 320,000 - 420,000; Full time

Job summary

Saab is seeking an entry-level Customer Support Engineer in Sweden to be the first point of contact for customers, ensuring their needs are met efficiently and coordinating with the design and technical teams.

You will gather information to create clear cases, provide post-installation support, and use the Saab Customer Support Portal to track and resolve issues, contributing to a safer and more sustainable world.

Qualifications

• Recent graduate with a university degree within relevant area.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Enthusiasm for a career in customer support and a desire to grow with Saab.

Responsibilities

• Act as first-line support for customers, gathering information to create clear cases for second-line support.
• Provide post-installation support to ensure customers' systems run smoothly.
• Utilize the Saab Customer Support Portal to provide solutions and follow-up on cases.
• Ask the right questions and gather all relevant information to facilitate effective problem-solving.

Skills

Communication skills

Problem-solving

Teamwork

Independent work

Willingness to learn

Education

Bachelor's degree or relevant field

Job description

Saab is seeking an entry-level Customer Support Engineer in Sweden to be the first point of contact for customers, ensuring their needs are met efficiently and coordinating with the design and technical teams.

You will gather information to create clear cases, provide post-installation support, and use the Saab Customer Support Portal to track and resolve issues, contributing to a safer and more sustainable world.