Technical Support Leader (TSL) for US-market

Saab AB; Huskvarna; On-site; SEK 1,090,000 - 1,685,000; Full time

Job summary

Saab AB is seeking a Technical Support Leader for the US market based in Sweden to coordinate Training Services technical support for Saab Inc Support Sites and After Sales. The role includes ensuring long-term technical capability and configuration management of fielded systems, acting as the technical interface between Saab Inc and Customer Support teams.

The TSL will work with the Training Services Manager and After Sales Manager, travel as required, and report to the Deputy Head of

Qualifications

• Must have technical university degree or equivalent.
• Proven experience in fielding or supporting the GAMER product capability.
• Good communication and social skills.
• Good analytical and planning skills.
• Fluent in English, both spoken and written.

Skills

GAMER capability

Communication skills

Analytical & planning

English fluency

Education

Technical university degree or equivalent

Job description

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Your role

We are looking for a Technical Support Leader for our US-market who will be responsible for coordinating Training Services technical support to Saab Inc Support Sites and After Sales function ensuring the long-term technical capability and configuration management of fielded systems. The Technical Support Leader (TSL) will act as the technical interface between the Saab Inc T\&S Customer Support organization and their Customers and the Operation Sweden on technical support matters.

The Saab AB T\&S Support team for the US market consists of the TSL and a PM for Base line uplifts execution. The TSL is supported by general functions within Operation - Training Services and the wider TSL-team. The TSL will liaise closely with the Training Services Manager and the After Sales Manager at Saab Inc.

Travel is expected in this role. The length and frequency of which depends on the support contract and customer. The role is line managed by Deputy Head of Operations - Training Services.

Your profile

The TSL must be a good communicator with positive energy, who will take initiative but also work well within a team. The TSL should have an interest in leading people and an ability to create a team where teamwork, group dynamics and well-being are in focus.

As a TSL it is important to work with precision, have a strategic mindset and act proactively. This includes working in an ordered way and possessing a strong business mindset.

The following experience is required:

• A technical university degree or equivalent
• Proven experience in fielding or supporting the GAMER product capability
• Good Communication and social skills
• Good analytical and planning skills
• Fluent in English, both spoken and written

The following experience is desired:

• ILS experience
• Military experience
• Experience working internationally
• Fluent in Swedish, both spoken and written

This position requires that you pass a security vetting based on the current regulations around/of security protection. For positions requiring security clearance additional obligations on citizenship may apply.

Kindly observe that this is an ongoing recruitment process and that the position might be filled before the closing date of the advertisement.

What you will be part of

Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.

Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defense capability of several nations. Read more about us here .

Regardless of whether you value cutting edge technology, creativity or an innovative environment, everyone at Saab contributes to keeping people and society safe.