Customer Support & AI Agent Owner — Hybrid & Remote

Eletive; Malmö kommun; Híbrido; SEK 357.000 - 402.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work setup

Remote work up to two weeks annually

Wellness grant

Insurance package

Six weeks vacation

Descripción de la vacante

Eletive is seeking a Customer Support Agent to deliver exceptional support for the Eletive platform. You will own the AI Agent in our ticketing system, ensuring accurate, helpful responses and driving improvements in self-service content.

Based at our Malmö HQ, you will collaborate with Customer Success, Product, and Development to identify recurring issues, optimize processes, and maintain Eletive's high standards of customer experience.

Formación

• Bachelor's degree or equivalent in a relevant field.
• Strong written and verbal communication; excellent customer service.
• Customer-centric mindset with a passion for positive experiences.
• Structured, detail-oriented, and able to manage multiple tasks.
• Analytical mindset with problem-solving focus.
• Interest in AI and automation; able to evaluate AI-generated responses.

Responsabilidades

• Deliver outstanding customer support across channels and own cases from start to resolution.
• Troubleshoot product issues and escalate when needed, coordinating with internal teams.

Conocimientos

Customer service

Communication skills

Problem solving

Analytical thinking

Team collaboration

English fluency

Educación

Bachelor's degree in a relevant field

Herramientas

Ticketing system AI Agent

Descripción del empleo

Eletive is seeking a Customer Support Agent to deliver exceptional support for the Eletive platform. You will own the AI Agent in our ticketing system, ensuring accurate, helpful responses and driving improvements in self-service content.

Based at our Malmö HQ, you will collaborate with Customer Success, Product, and Development to identify recurring issues, optimize processes, and maintain Eletive's high standards of customer experience.