Customer Success Manager

Lovable; Stockholms kommun; In loco; SEK 468.603 - 702.905; Tempo pieno

Descrizione del lavoro

Antler is seeking a Customer Success Manager to guide Lovable users from initial value to full adoption. This role focuses on building trusted relationships with customers, facilitating onboarding, and driving long-term value realization.

Located in Stockholm, you will collaborate with Product and Sales teams and require experience in SaaS or AI to succeed in enhancing customer success. Join us to make an impactful contribution!

Competenze

• Experience in customer success, account management, or solution consulting in SaaS or AI.
• Strong track record of driving adoption, renewals, and expansion.
• Ability to translate technical capabilities into business outcomes.

Mansioni

• Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts.
• Drive adoption and value realization through proactive check-ins and QBRs.
• Collaborate with Product and Engineering to surface feedback.

Conoscenze

Customer Success

Account Management

SaaS

Communication

Technical Acumen

Descrizione del lavoro

TL;DR - We’re looking for a CSM to guide Lovable users from first value to full adoption. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story.

Please note: this role is based out in either London or Stockholm. It is not eligible for remote work at this time and there are in-office expectations several days per week. Unfortunately we are not able to support work authorization in the UK at this time.

Why Lovable?

Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable‑built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started.

We’re a small, talent‑dense team building a generation‑defining company from Stockholm. We value extreme ownership, high velocity, and low‑ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.

What we’re looking for

• Experience in CS, account management, or solution consulting in SaaS or AI
• Track record of driving adoption, renewals, and expansion across mid‑market, enterprise, and strategic accounts
• Strong communicator who blends empathy, business acumen, and technical curiosity.
• Ability to translate technical capabilities into clear business outcomes
• Skilled at running onboarding, QBRs, and success plans with multiple stakeholders
• Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice
• Comfortable with ambiguity and iteration in a fast‑moving, high‑growth environment.

Bonus: experience supporting developer tools or AI‑native products

What you’ll do

• Own post‑sale success: onboarding, adoption, renewal, and expansion for key accounts
• Build and execute success plans aligned with customer goals and product capabilities
• Drive adoption and value realization through proactive check‑ins, QBRs, and enablement sessions to drive long‑term value
• Partner with Product and Engineering to surface feedback and shape roadmap priorities
• Partner with FDEs to solve complex needs quickly, pairing business context with technical execution.
• Collaborate with AEs to identify and qualify CSQLs for expansion.
• Troubleshoot blockers, coordinate internal support, and ensure fast resolution
• Track health scores, usage, and adoption metrics to identify risks and opportunities
• Build Customer Success playbooks and new processes based on learnings
• Act as a strategic advisor - guiding customers on best practices, new features and workflows

What Success Looks Like

• Customers reach time‑to‑value fast and expand use across teams.
• Renewals are earned through visible impact and trust.
• Lovable becomes mission‑critical to how customers build and innovate.
• You’re seen as the bridge between customers, product, and growth.

About your application

• Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join.
• We treat all candidates equally - if you’re interested please apply through our careers portal.