Product Experience Specialist (Sweden)

Lovable; Lunds kommun; Hybrid; SEK 334,800 - 468,720; Part time

Job summary

Dormont Manufacturing Co is seeking Product Experience Specialists in Lund or remotely in Sweden for a 3-month contract, possibly extended to 12 months. You will provide world-class support and enhance user experiences with Lovable's products.

The ideal candidate is user-obsessed, an effective communicator, and skilled at problem-solving under pressure. This role is critical to ensuring delightful customer interactions as you become a Lovable expert.

Qualifications

• Advocate for users and focus on improving their experience.
• Communicate warmly and clearly in all circumstances.
• Stay calm under pressure and think clearly in messy situations.

Responsibilities

• Become a Lovable expert and understand every part of the product.
• Solve a wide range of user problems effectively.
• Investigate bugs and unexpected behaviors, collaborating with engineering.
• Update our internal knowledge base and improve support processes.
• Ensure user feedback drives product direction.

Skills

User‑First Mindset

Crystal‑Clear Communicator

Sharp Problem Solver

Experience in B2C SaaS customer support

Experience using Lovable and AI tools

Job description

TL;DR

We’re looking for Product Experience Specialists to deliver world‑class support and shape the future of Lovable from the front lines. You’ll troubleshoot real user problems, capture high‑signal insights, and turn feedback into product gold. This role is for someone who’s user‑ and product‑obsessed, someone who cares deeply about helping others succeed and wants to build support processes that scales with quality.

This is a 3‑month contract with potential extension to 12 months, on a full‑or part‑time basis, in Lund or remotely in Sweden.

Why Lovable?

Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable‑built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started.

We’re a small, talent‑dense team building a generation‑defining company from Stockholm. We value extreme ownership, high velocity, and low‑ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.

What we’re looking for

• User‑First Mindset: You instinctively advocate for users and always look for ways to improve their experience. You sweat the details because they matter.
• Crystal‑Clear Communicator: Whether it’s a concise chat reply or detailed bug report, you communicate warmly, clearly, and precisely.
• Sharp Problem Solver: You stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked even if it is something we haven’t seen before.
• Bonus: Experience in B2C SaaS customer support using tools (e.g. Intercom)
• Bonus: Experience using Lovable and other AI tools (e.g Claude)

What you’ll do

• Become a Lovable expert: Understand every part of our product
• Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity.
• Troubleshoot and elevate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked.
• Improve our support stack: Keep our internal knowledge base up to date and find ways to improve our processes.
• Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction.

About your application

• Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join.
• We treat all candidates equally - if you are interested please apply through our application system.