Product Experience Specialist (Full Time)

Menlo Ventures; Stockholms kommun; On-site; SEK 330,432 - 495,649; Full time

Job summary

Menlo Ventures is seeking a Product Experience Specialist to engage directly with users and ensure their issues are resolved swiftly and effectively. This full-time position is for recent graduates in Lund or Stockholm, focusing on enhancing user support and product feedback.

The role involves owning user problems from start to finish, improving internal processes, and acting as the voice of the customer. Lovable promotes a collaborative culture, highly valuing those willing to take initiative and exhibit curiosity. Please apply in English.

Qualifications

• Recently completed a bachelor's or master's degree.
• Experience in B2C SaaS support is a plus.
• Hands-on experience with AI tools like Claude is preferred.

Responsibilities

• Own user problems end to end, elevating issues to engineering as needed.
• Improve knowledge base and design smarter workflows.
• Continuously feed product feedback from users to improve offerings.
• Expand responsibilities as trust builds within the team.

Skills

Analytical problem solver

Crystal-clear communicator

Curious

Initiative and ownership

Experience in B2C SaaS support

Knowledge of AI tools

Education

Bachelor's or Master's degree

Tools

Intercom

Lovable

Job description

TL;DR

We are looking for Product Experience Specialists who want to shape the way the world builds software. You will be on the front lines of a fast‑growing product, solving real user problems and feeding insights directly into product development. You will also take ownership of how we build, document, and improve support at scale. This role is for someone who has recently completed a bachelor's or master's degree, is user‑ and product‑obsessed, cares deeply about helping others succeed, and is ready to grow into real responsibility fast.

This is a full‑time position based in Lund or Stockholm. We start with a 3‑month contract with a potential 12‑month extension and expanded responsibilities.

Why Lovable?

Lovable lets anyone and everyone build software, regardless of technical background. From solopreneurs to Fortune 100 teams, millions of people use Lovable to turn ideas into real products fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable‑built applications are visited more than 700 million times a month and 50 million projects have been built on Lovable, with 1 million new projects created every week. We are one of the fastest‑scaling AI companies in Europe, and we’re just getting started.

We’re a small, talent‑dense team building a generation‑defining company from Stockholm. We value extreme ownership, high velocity, and low‑ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.

What we're looking for

• Recently graduated: You have completed a bachelor's or master's degree and are looking for a role where you can hit the ground running and grow fast.
• A driver, not a passenger: You spot problems before they're pointed out, come up with improvements on your own initiative, and follow through.
• Analytical problem solver: You break down complex situations systematically and move fast to get users unblocked even if it is something we haven’t seen before. You see opportunities where others see obstacles.
• Curious: You test ideas, try new approaches, and haven't afraid to get it wrong the first time. You're naturally drawn to AI tools and see the potential to get things done more efficiently.
• Crystal‑clear communicator: Whether it's a user reply, a bug report, or an internal process doc, you communicate warmly and precisely.
• Bonus: Experience in B2C SaaS support using tools like Intercom.
• Bonus: Hands‑on experience with Lovable, Claude and similar AI tools.

What you'll do

• Own user problems end to end: Become a Lovable expert to solve a wide range of issues with speed and clarity, and escalate effectively to engineering when needed.
• Improve our support stack: Keep our internal knowledge base up to date, design smarter workflows, and find ways to make the whole team operate better.
• Be the voice of the customer: Continuously feed product feedback into the team so that what you see on the front lines actually improves the product.
• Grow your scope: As you build trust and ownership, the role expands. Internally at Lovable and externally in how we engage with users and the community, there is real room to develop.

About your application

We welcome candidates from all backgrounds. What matters to us is mindset, drive, and curiosity. Please apply through our application system in English as it is our company language.