Customer Success Manager

Position Green AB; Stockholms kommun; Hybrid; SEK 45,000 - 65,000; Full time

Benefits offered by this job

Work alongside leading experts

Impact opportunity in sustainability transformation

Job summary

Position Green AB is seeking an Associate Customer Success Manager to support customers throughout their sustainability journey. You will manage accounts, drive retention, and lead the introduction of new services. This role involves close collaboration with multiple teams to ensure customers maximize their use of Position Green's products.

Candidates should have a relevant degree, strong communication skills, and a proactive mindset. Proficiency in English is essential, while knowledge of Swedish and Norwegian is a plus. This position offers a blend of office and remote work in Stockholm.

Qualifications

• Degree or equivalent experience in a relevant field.
• Ability to work in a fast-paced environment.
• Strong communication skills with complex issues.

Responsibilities

• Manage customer accounts and ensure product use.
• Drive retention through relationships with stakeholders.
• Lead selling additional modules and services to customers.
• Engage customers in marketing and community activities.

Skills

Strong communication and relationship building

Proactive and solution oriented mindset

Ability to manage multiple priorities

Professional language proficiency in English

Education

Relevant degree in engineering, business, finance, or environmental science

Job description

Position Green is a frontrunner in ESG software supporting organizations to accelerate their sustainability journey. Position Green’s offering combines a proprietary ESG Software with specialized sustainability advisory services. In making sustainability measurable and actionable, Position Green simplifies the ESG reporting challenge and helps build robust strategies that reduce risk and create lasting value. Founded in 2015 in the Nordics, Position Green today has over 750 customers worldwide and more than 200 employees across Europe.

About the role

As an Associate Customer Success Manager (CSM), you will support our customers throughout their customer journey and ensure retention, product adoption, and the expansion of customer relationships. The CSM acts as a trusted advisor, supporting customers’ overall sustainability strategy by coordinating with various functions at Position Green, including Customer support, Product, Marketing and Services.

In this role, you will mainly:

• Manage Position Green customer accounts and ensure that customers get the most out of Position Green’s products and services
• Drive retention and expansion through long term relationships with senior stakeholders in the customer organizations
• Lead the process of selling additional modules and services to customers
• Participate in product roll out and engage in customer communication on new platform features
• Engage customers in marketing and community activities
• Help the customer get the right support in case of errors or bugs in the product by introducing them to support channels and other resources
• Scope relevant projects and tasks to help customers realize their ambitions in the Position Green product
• Lead the Customer at risk process with internal support, and manage contract negotiations on commercial terms as part of risk processes when necessary

Are you the one we’re looking for?

We believe that you are a proactive and entrepreneurial person with a passion for sustainability and technology. You enjoy working with customers, both in understanding and addressing their pain points and in helping them realize their long term sustainability ambitions.

Qualifications

• A relevant degree or equivalent experience in engineering, business, finance, environmental science or other relevant field
• The ability to work in a fast paced environment and manage multiple priorities at the same time
• Strong communication and relationship building skills, including the ability to drive conversations around complex and/or sensitive issues
• A proactive and solution oriented mindset
• Professional language proficiency in English, written and spoken
• Meritorious with language proficiency in Swedish and Norwegian, written and spoken

It is also good if you have experience from working with sustainability data management or a commercial role in a SaaS company, but this is not a requirement.

What do we offer?

At Position Green you will work with a number of our valued customers and help them succeed with their sustainability work. You will work alongside some of the leading experts within this field, and you will have a great impact on accelerating the sustainability transformation in the global business community. This is your impact opportunity; Come work with us for a sustainable future.

Location

We are looking for someone based in the greater Malmö, Stockholm or Oslo region who can be in the office at least 3 days a week, with the possibility to work remotely when it suits you and your schedule best.