Swedish Speaking Customer Support Specialist – Barcelona

Grow-Talent.com; Stockholms kommun; On-site; SEK 275,000 - 386,000; Full time

Benefits offered by this job

Excellent remuneration package

23 working days of paid annual leave

Guidance and tools for growth

Job summary

A leading Outsourcing/BPO company is looking for a Swedish speaking Customer Service Representative based in Barcelona. The ideal candidate should possess native fluency in Swedish and a minimum of one year of customer service experience. Responsibilities include handling customer inquiries, maintaining service knowledge, and ensuring timely responses. This full-time position offers an excellent remuneration package and working schedule from Monday to Friday in a dynamic team environment.

Qualifications

• Minimum of 1 year of customer service experience, preferably in technical support.
• Strong aptitude for working in a customer service environment.
• Advanced IT knowledge in signal path connectivity, wireless networking.

Responsibilities

• Handle incoming customer inquiries via phone, email, chat.
• Record call details in the management system to ensure timely responses.
• Maintain knowledge of services tailored to individual customers.
• Collaborate with the team on specific projects when requested.

Skills

Native / fluent in Swedish

Proficiency in English (minimum B2)

Customer service experience

Advanced IT knowledge in signal path connectivity

Excellent customer care skills

Ability to own calls and escalate

Job description

A leading Outsourcing/BPO company is looking for a Swedish speaking Customer Service Representative based in Barcelona. The ideal candidate should possess native fluency in Swedish and a minimum of one year of customer service experience. Responsibilities include handling customer inquiries, maintaining service knowledge, and ensuring timely responses. This full-time position offers an excellent remuneration package and working schedule from Monday to Friday in a dynamic team environment.