Client Experience Lead: Onboarding & Support

Intrum Justitia; Göteborgs kommun; On-site; SEK 60,000 - 80,000; Full time

Job summary

Intrum Justitia in Göteborg is seeking a Manager Client Experience to lead teams responsible for corporate client onboarding and support. This role focuses on delivering high-quality service, driving process improvements, and ensuring effective collaboration with sales and technology teams.

The ideal candidate will have experience in team leadership within a customer-focused environment and strong skills in process optimization and communication. Join us to make a significant impact!

Qualifications

• Experience leading teams in a customer-focused delivery environment.
• Ability to optimize processes using technology and automation.
• Strong communication skills for engaging and trusting relationships.

Responsibilities

• Lead and inspire two team leads to deliver exceptional service.
• Own client onboarding and support processes to ensure quality.
• Drive continuous improvement in tools and systems for efficiency.

Skills

Team leadership

Customer focus

Process optimization

Communication

People management

Business acumen

Education

Relevant education or equivalent professional experience

Job description

Intrum Justitia in Göteborg is seeking a Manager Client Experience to lead teams responsible for corporate client onboarding and support. This role focuses on delivering high-quality service, driving process improvements, and ensuring effective collaboration with sales and technology teams.

The ideal candidate will have experience in team leadership within a customer-focused environment and strong skills in process optimization and communication. Join us to make a significant impact!