Customer Service Manager: Lead & Elevate Your Team

Demant; Sundbybergs kommun; On-site; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Professional development opportunities

Collaborative work environment

Meaningful products improving lives

Job summary

Demant Sweden AB in Stockholm is seeking a Customer Service Manager to oversee daily operations and lead a dedicated team, delivering high-quality customer experiences. The role blends hands-on leadership with process improvements and employee development to maintain a positive, high-performing customer service environment.

You will coach reps, manage day-to-day activities, handle inquiries across channels, and drive initiatives to optimize service workflows.

Qualifications

• Experience from customer service, customer support, contact centers, or similar operational environments.
• Previous leadership experience or a strong ambition to grow into a leadership role.
• A structured and proactive approach to work.
• Strong execution skills with a focus on delivering results.
• The ability to communicate clearly and motivate others.
• A customer-focused mindset and a passion for creating positive experiences.
• Fluent in Swedish and English.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives.
• Oversee the daily planning, coordination, and prioritization of customer service activities.
• Take ownership of operational challenges and ensure effective follow-up and execution.
• Support the team in handling customer inquiries via phone, email, and digital channels.
• Drive continuous improvements in customer service processes and workflows.
• Implement new initiatives and support change management activities.
• Maintain and make new tenders in a special tender team.

Skills

Leadership experience

Operational mindset

Customer service

Communication

Swedish and English

Job description

Demant Sweden AB in Stockholm is seeking a Customer Service Manager to oversee daily operations and lead a dedicated team, delivering high-quality customer experiences. The role blends hands-on leadership with process improvements and employee development to maintain a positive, high-performing customer service environment.

You will coach reps, manage day-to-day activities, handle inquiries across channels, and drive initiatives to optimize service workflows.