Head of Consumer Service - Europe & ROW

Thule Sweden AB, Malmö; Malmö kommun; On-site; SEK 500,000 - 650,000; Full time

Job summary

Thule Sweden AB in Malmö is seeking a passionate Consumer Service Manager to lead our consumer service team across Europe and Rest of World. You will ensure outstanding support while continuously improving team performance and processes.

The ideal candidate will have proven experience leading service teams, strong operational and organizational skills, and a fluency in English. Join us to be part of a team that thrives on communication and continuous improvement.

Qualifications

• Proven experience leading customer or consumer service teams.
• Strong organizational and multitasking skills in a fast-paced environment.
• Experience managing structured service environments with targets.

Responsibilities

• Lead daily operations of the consumer service team.
• Drive operational excellence and maintain KPIs.
• Develop people through onboarding and performance development.

Skills

Leadership skills

Operational excellence

Excellent communication

Organizational skills

Solution-oriented

Fluency in English

Job description

Thule Sweden AB in Malmö is seeking a passionate Consumer Service Manager to lead our consumer service team across Europe and Rest of World. You will ensure outstanding support while continuously improving team performance and processes.

The ideal candidate will have proven experience leading service teams, strong operational and organizational skills, and a fluency in English. Join us to be part of a team that thrives on communication and continuous improvement.