Global Consumer Service Lead — Operational Excellence

Thule Group; Malmö kommun; On-site; SEK 600,000 - 720,000; Full time

Job summary

Thule Group is seeking a Consumer Service Manager in Malmö to lead and develop their consumer service team across Europe and the Rest of World. This role focuses on delivering outstanding consumer support while improving team operations.

The ideal candidate will have solid experience in customer service leadership and a proven track record of driving performance and engagement. A strong communicator with leadership capabilities is essential to foster a productive team environment.

Qualifications

• Proven experience in leading consumer service teams.
• Strong understanding of service quality and efficiency balance.
• Fluent in English.

Responsibilities

• Lead daily operations and development of the consumer service team.
• Drive operational excellence and manage team performance.
• Initiate and implement process improvements.

Skills

Team leadership

Operational excellence

Customer service

Communication

KPI management

Job description

Thule Group is seeking a Consumer Service Manager in Malmö to lead and develop their consumer service team across Europe and the Rest of World. This role focuses on delivering outstanding consumer support while improving team operations.

The ideal candidate will have solid experience in customer service leadership and a proven track record of driving performance and engagement. A strong communicator with leadership capabilities is essential to foster a productive team environment.