Customer Experience Lead - E-commerce & Operations

Bygghemma Sverige AB; Malmö kommun; On-site; SEK 320,000 - 420,000; Full time

Job summary

Bygghemma Sverige AB is seeking a Customer Experience Coordinator to turn customer feedback into better experiences and to drive improvements across customer service, e-commerce, and logistics. You’ll work at the intersection of customers, suppliers, and operations to understand satisfaction drivers and deliver on promises.

The role emphasizes ownership, problem solving, and proactive communication in a fast-paced environment, with opportunities to impact thousands of customers daily.

Qualifications

• Experience in customer service, e-commerce, retail, logistics, or other customer-facing environments is advantageous.
• Ability to own tasks, communicate well, and stay proactive.

Responsibilities

• Engage directly with customers and turn challenging situations into positive experiences.
• Monitor customer feedback and identify opportunities for improvement.
• Collaborate with suppliers and logistics partners to improve delivery performance and customer communication.
• Drive initiatives to help customers track and receive their orders.
• Use data and feedback to continuously improve the customer journey.

Skills

Customer focus

Communication

Problem solving

Structured work style

Job description

Bygghemma Sverige AB is seeking a Customer Experience Coordinator to turn customer feedback into better experiences and to drive improvements across customer service, e-commerce, and logistics. You’ll work at the intersection of customers, suppliers, and operations to understand satisfaction drivers and deliver on promises.

The role emphasizes ownership, problem solving, and proactive communication in a fast-paced environment, with opportunities to impact thousands of customers daily.