Customer Experience Coordinator Norway

Bygghemma Sverige AB; Malmö kommun; On-site; SEK 320,000 - 420,000; Full time

Job summary

Bygghemma Sverige AB is seeking a Customer Experience Coordinator to turn customer feedback into better experiences and to drive improvements across customer service, e-commerce, and logistics. You’ll work at the intersection of customers, suppliers, and operations to understand satisfaction drivers and deliver on promises.

The role emphasizes ownership, problem solving, and proactive communication in a fast-paced environment, with opportunities to impact thousands of customers daily.

Qualifications

• Experience in customer service, e-commerce, retail, logistics, or other customer-facing environments is advantageous.
• Ability to own tasks, communicate well, and stay proactive.

Responsibilities

• Engage directly with customers and turn challenging situations into positive experiences.
• Monitor customer feedback and identify opportunities for improvement.
• Collaborate with suppliers and logistics partners to improve delivery performance and customer communication.
• Drive initiatives to help customers track and receive their orders.
• Use data and feedback to continuously improve the customer journey.

Skills

Customer focus

Communication

Problem solving

Structured work style

Job description

Bygghemma Nordic, part of BHG Group, is one of the Nordics' leading e-commerce players in building, home, and garden products. With Bygghemma.se as one of our core platforms, we bring together an extensive digital assortment, inspiring showrooms, and a comprehensive service offering - creating a seamless customer experience across channels. Our ambition is to make home improvement easier, smarter, and more accessible for customers across the Nordics.

Help us turn customer feedback into better experiences.

At Bygghemma, we believe that every customer interaction is an opportunity to improve. We're now looking for a Customer Experience Coordinator who is passionate about solving problems, creating great customer experiences, and making a real impact on our business.

In this role, you will be at the intersection of customers, suppliers, logistics, and e-commerce operations. You'll help us understand what's driving customer satisfaction, identify opportunities for improvement, and ensure we deliver on our promises.

What you'll do

• Engage directly with customers and help turn challenging situations into positive experiences.
• Monitor customer feedback and identify opportunities for improvement.
• Work closely with suppliers and logistics partners to improve delivery performance and customer communication.
• Drive initiatives that make it easier for customers to track and receive their orders.
• Use data, feedback, and curiosity to continuously improve the customer journey.

Who you are

You don't need years of experience to succeed in this role.

What matters most is that you:

• Take ownership and get things done.
• Enjoy communicating with people and solving problems.
• Are structured, proactive, and customer-focused.
• Like finding smarter ways of working.
• Thrive in a fast-paced environment where you can make a visible difference.

Experience from customer service, e-commerce, retail, logistics, or another customer-facing environment is an advantage, but attitude and potential are even more important.

Why join us?

This is an excellent opportunity to build experience in customer experience, e-commerce, supplier collaboration, and operational improvement while working in one of the leading e-commerce companies in the Nordics.

You'll be trusted with responsibility from day one and have the opportunity to make a real impact on the experience of thousands of customers.