Customer Excellence Manager - Italian speaking

Bimobject AB; Malmö kommun; Hybrid; SEK 600,000 - 800,000; Full time

Job summary

BIMobject AB in Malmö is seeking a Customer Excellence Manager who is native Italian and fluent in English to support and develop a portfolio of customers on the BIMobject platform. You will build strong relationships, guide customers, and collaborate with sales, marketing and product teams.

You will thrive in a technical, data-driven environment, own customer journeys, drive adoption, retention and long-term value, and contribute to scalable, repeatable customer processes in a collaborative,

Qualifications

• Experience in customer success, account management or similar customer-facing roles.
• Native in Italian and fluent in English.
• Confident communication with customers and internal stakeholders.
• Structured, solution-oriented and able to prioritize independently.
• Customer-centric mindset and proactive attitude.
• Enjoys collaboration in an international team and owning responsibilities.
• Thrives in a technical and data-driven environment.

Responsibilities

• Support and develop a portfolio of customers in the market, building strong, long-term relationships.
• Act as an advisor for the BIMobject platform, managing customer expectations, experience and value realisation as well as drive adoption and optimal use of the platform’s tools through guidance, insights and follow ups
• Co-create customer marketing content such as case studies, campaigns and success stories
• Proactively collaborate with Sales, Marketing and Product to ensure customer success
• Contribute to building scalable, repeatable ways of working and customer plays that enable us to support customers efficiently at scale
• Play a key role in driving customer retention, engagement and long-term value

Skills

Customer success

Account management

Italian language

English language

Communication

Stakeholder management

Data driven

Collaboration

Job description

Customer Excellence Manager - Italian speaking

BIMobject AB

At Bim.com, we connect the people who build with the products they build with. Are you ready to join this exciting journey as our newest Customer Excellence Manager?

Together with us, you will make a difference – both for our customers and the planet. We offer you the unique opportunity to be part of a small team within a global company of 100+ employees. Within the global Customer Excellence team we enjoy working closely together, sharing knowledge and supporting each other in a fast‑paced, customer-driven environment. As our new Customer Excellence Manager, you will work hands‑on with our customers to support their success on our platform through strong relationships, practical guidance, and close collaboration with internal teams.

In this role you will…

Support and develop a portfolio of customers in the market, building strong, long‑term relationships

Act as an advisor for the BIMobject platform, managing customer expectations, experience and value realisation as well as drive adoption and optimal use of the platform’s tools through guidance, insights and follow ups

Co-create customer marketing content such as case studies, campaigns and success stories

Proactively collaborate with Sales, Marketing and Product to ensure customer success

Contribute to building scalable, repeatable ways of working and customer plays that enable us to support customers efficiently at scale

Play a key role in driving customer retention, engagement and long‑term value

We believe that you …

Are native in Italian and fully proficient in English

Have experience in customer success, account management or similar customer‑facing roles

Communicate confidently and clearly with customers and internal stakeholders

Are structured, solution‑oriented and comfortable prioritizing independently

Have a customer‑centric mindset, a positive can‑do attitude, and enjoy daily interaction with customers while taking ownership of their journey

Enjoy working in a collaborative, international team while owning your responsibilities

Thrive in a technical and data driven environment

Extra awesome (or for you to learn)

Experience working with at‑scale customer support and engagement

Experience in or around the construction industry

Interest or experience in marketing

Speak any additional languages - such as Nordic languages, French, German or Spanish

Practicalities

This position is located in Malmö and offers a hybrid work model. We love the mix between meeting at the office, and having the possibility to explore what works best for you.

What we offer our employees

The core: A startup mentality within a stable global company, but small enough for everyone to have voice in shaping our company’s future. We live by our values: Raise it, Do it, Together.

Flexibility: A genuine hybrid model. This role is stationed in Malmö, and we love the office energy, but sometimes the home office fits better.

Growth: We invest in your development and encourage experimentation.

Inclusion: A diverse workplace where different perspectives drive innovation.

Why Bim.com? The building industry is a vital part of our society, but it needs to become smarter and greener. That’s where we come in. Connecting the people who build and the products they build with. Enabling Property Owners, Designers, Contractors, Distributors, and Manufacturers to meet the industry’s challenges. Together with us, you will make a difference – both for our customers and the planet.

Ready to join the journey? We can’t wait to meet you!