Customer Excellence Manager German speaking

Bim.com; Malmö kommun; Hybrid; SEK 600,000 - 820,000; Full time

Benefits offered by this job

Hybrid work model

Growth opportunities

Inclusive workplace

Startup mentality

Job summary

Bim.com is seeking a Customer Excellence Manager in Malmö to build and nurture a German-speaking DACH customer portfolio. You will advise on platform value, manage expectations, and collaborate with internal teams to drive adoption and success.

You will co-create marketing content, work with Sales and Product, and help scale customer plays while ensuring retention and long-term value in a collaborative, international setting.

Qualifications

• Native German and fluent English required or demonstrated.
• Experience in customer-facing roles such as customer success or account management.
• Strong communication, prioritization and problem-solving abilities.

Responsibilities

• Support and grow a portfolio of DACH customers with strong relationships.
• Advise customers on BIMobject platform value, adoption and outcomes.
• Co-create customer marketing content like case studies and campaigns.
• Collaborate with Sales, Marketing and Product to drive customer success.
• Develop scalable processes and plays to support customers at scale.
• Drive retention, engagement and long-term value.

Skills

German (native)

English (fluent)

Customer success

Account management

Communication

Structured / organized

Data-driven

Job description

At Bim.com, we connect the people who build with the products they build with. Are you ready to join this exciting journey as our newest Customer Excellence Manager?

Together with us, you will make a difference – both for our customers and the planet. We offer you the unique opportunity to be part of a small team within a global company of 100+ employees. Within the global Customer Excellence team we enjoy working closely together, sharing knowledge and supporting each other in a fast-paced, customer-driven environment. As our new Customer Excellence Manager, you will work hands-on with our customers to support their success on our platform through strong relationships, practical guidance, and close collaboration with internal teams.

In this role you will…

• Support and develop a portfolio of customers in the DACH market, building strong, long-term relationships

• Act as an advisor for the BIMobject platform, managing customer expectations, experience and value realisation as well as drive adoption and optimal use of the platform’s tools through guidance, insights and follow ups

• Co-create customer marketing content such as case studies, campaigns and success stories

• Proactively collaborate with Sales, Marketing and Product to ensure customer success

• Contribute to building scalable, repeatable ways of working and customer plays that enable us to support customers efficiently at scale

• Play a key role in driving customer retention, engagement and long-term value

We believe that you …

• Are native in German and fully proficient in English

• Have experience in customer success, account management or similar customer-facing roles

• Communicate confidently and clearly with customers and internal stakeholders

• Are structured, solution-oriented and comfortable prioritizing independently

• Have a customer-centric mindset, a positive can-do attitude, and enjoy daily interaction with customers while taking ownership of their journey

• Enjoy working in a collaborative, international team while owning your responsibilities

• Thrive in a technical and data driven environment

Extra awesome (or for you to learn)

• Experience working with at-scale customer support and engagement

• Experience in or around the construction industry

• Interest or experience in marketing

• Speak any additional languages - such as Nordic languages, French, Italian or Spanish

Practicalities

This position is located in Malmö and offers a hybrid work model. We love the mix between meeting at the office, and having the possibility to explore what works best for you.

What we offer our employees

• The core: A startup mentality within a stable global company, but small enough for everyone to have voice in shaping our company’s future. We live by our values: Raise it, Do it, Together.

• Flexibility: A genuine hybrid model. This role is stationed in Malmö, and we love the office energy, but sometimes the home office fits better.

• Growth: We invest in your development and encourage experimentation.

• Inclusion: A diverse workplace where different perspectives drive innovation.

Why Bim.com? The building industry is a vital part of our society, but it needs to become smarter and greener. That’s where we come in. Connecting the people who build and the products they build with. Enabling Property Owners, Designers, Contractors, Distributors, and Manufacturers to meet the industry’s challenges. Together with us, you will make a difference – both for our customers and the planet.

Ready to join the journey? We can’t wait to meet you!