DACH Customer Excellence Manager | Hybrid & Growth

BIMobject; Malmö kommun; Hybrid; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Growth opportunities

Inclusive workplace

Startup mindset in a global company

Job summary

BIMobject is hiring a Customer Excellence Manager in Malmö with a focus on the DACH region. You will work hands-on with customers to ensure success on our platform through strong relationships, guidance, and cross-functional collaboration.

You will thrive in a technical and data-driven environment, engaging daily with customers and internal teams to drive adoption, retention and value realization.

Qualifications

• Native German language skills and fluent English required.
• Experience in customer success, account management or similar roles.
• Strong communication with customers and internal stakeholders.
• Structured, solution-oriented and able to prioritise independently.
• Customer-centric mindset with proactive, collaborative approach.
• Comfortable in a technical and data-driven environment.

Responsibilities

• Support and develop a portfolio of customers in the DACH market, building strong long-term relationships.
• Advise on BIMobject platform usage, manage expectations and drive adoption and value realization.
• Co-create customer marketing content such as case studies and success stories.
• Collaborate with Sales, Marketing and Product to ensure customer success.
• Contribute to scalable processes and plays for efficient, scalable customer support.
• Drive customer retention, engagement and long-term value.

Skills

German (native)

English (fluent)

Customer success

Account management

Communication

Job description

BIMobject is hiring a Customer Excellence Manager in Malmö with a focus on the DACH region. You will work hands-on with customers to ensure success on our platform through strong relationships, guidance, and cross-functional collaboration.

You will thrive in a technical and data-driven environment, engaging daily with customers and internal teams to drive adoption, retention and value realization.