Customer Care Agent - Finnish Speaking

Danda AB; Göteborgs kommun; On-site; SEK 432,000 - 528,000; Full time

Job summary

A leading customer care provider is seeking a Finnish Speaking Customer Care Agent in Gothenburg. The role involves delivering outstanding customer experiences and supporting consumers throughout their journey. Candidates should have experience in customer care, strong communication skills in both Finnish and English, and the ability to work flexible hours. Join a team that values collaboration and a passion for people, with the automotive industry as an exciting backdrop.

Qualifications

• Experience in customer care or service roles, preferably within tech or automotive.
• Strong communication skills and empathy.
• Flexibility to work evenings, weekends, and holidays.
• Good understanding of CRM systems
• Ability to work evenings, weekends or holidays if needed

Responsibilities

• Communicate with customers in Finnish and English across multiple channels.
• Provide solutions and coordinate services like towing and roadside assistance.
• Generate and manage leads to support sales and customer engagement.
• Escalate customer feedback to internal teams
• Drive activities that enhance efficiency and service quality within Customer Care

Skills

Customer care experience

Communication skills

Empathy skills

Fluency in Finnish

Fluency in English

Tools

CRM systems

Digital tools

Job description

At Danda, we believe in people who drive change. Our mission is to connect exceptional talent with companies that are transforming the world — and the automotive industry is one of the most exciting arenas for that change right now.

We’re now looking for a Finnish Speaking Customer Care Agent for an innovative client within automotive who is pushing boundaries in electrification, design, safety, and sustainability.

About the Role

As a Customer Care Specialist, you’ll play a key role in delivering an outstanding customer experience — supporting consumers throughout their journey from purchase to ownership. You’ll be the voice and heart of the brand, helping customers with everything from product inquiries and service coordination to technical guidance and roadside assistance.

Your mission is to create a seamless and personal experience in every interaction — whether it’s via phone, email, chat, or social media. You’ll also handle lead generation and follow-up, ensuring that every customer touchpoint adds value and strengthens trust.

What You’ll Do

• Communicate with customers in Finnish and English across multiple channels (phone, email, chat, social media)

• Provide clear solutions and coordinate services such as towing and roadside assistance

• Generate and manage leads to support sales and customer engagement

• Escalate customer feedback and improvement ideas to internal teams

• Drive activities that enhance efficiency and service quality within Customer Care

Who You Are

You’re genuinely passionate about creating great customer experiences and thrive in a fast-moving, collaborative environment. You enjoy solving problems, learning new things, and bringing positivity to every interaction.

We value:

• Experience from customer care or service roles, preferably within tech, automotive, or other sales-oriented industries

• Strong communication and empathy skills

• Good understanding of CRM systems and digital tools

• Fluency in Finnish and English, both spoken and written

• Flexibility to work evenings, weekends, and holidays when needed

Personality is Key

You’re humble, curious, and solution-oriented — a true team player who listens, supports, and inspires others. You’re dedicated to making every customer feel seen, heard, and helped. A passion for people is essential — and a passion for cars is a bonus.

Location

Gothenburg, on-site