CRM Product Owner

KEYTO; Stockholms kommun; On-site; SEK 800,000 - 1,000,000; Full time

Job summary

KEYTO Group's Hemfrid is seeking a CRM Product Owner to own the CRM product area used across operations. You will translate business needs into actionable user stories and drive backlog, prioritisation, and delivery with an agile team.

Collaborate with stakeholders across Hemfrid and KEYTO Group, align solutions with strategic goals, and leverage Salesforce, Power BI, and operational data to continuously improve customer journeys and business outcomes.

Qualifications

• Proven PO experience in agile environments (Scrum/SAFe).
• Experience translating complex requirements into actionable user stories.
• Experience with customer journeys and user-centric product development.
• Ability to manage competing priorities and stakeholder expectations.
• Experience collaborating with technical and business stakeholders.
• Fluent English, written and spoken.

Responsibilities

• Own vision, priorities and performance of the CRM product area.
• Build and prioritise backlog.
• Translate requirements into user stories and acceptance criteria.
• Lead backlog refinement, sprint planning, reviews, and demonstrations.
• Collaborate closely with business stakeholders across Hemfrid and KEYTO Group.
• Ensure product development aligns with business goals and customer needs.
• Use insights from Salesforce, Power BI, and operational data to evaluate outcomes and guide prioritisation.
• Monitor product performance and identify opportunities for improvement.
• Ensure delivered solutions meet quality, compliance, and rollout requirements.

Skills

Product Owner experience

User stories translation

Customer journeys

Stakeholder management

Cross-functional collaboration

Fluent English

Tools

Salesforce CRM

Power BI

SQL

Job description

Own the CRM platform at the heart of Hemfrid's operations and turn business needs into product solutions that create measurable impact.

About KEYTO Group & Hemfrid

Hemfrid is Sweden's leading provider of home services and part of KEYTO Group, a growing platform of technology-enabled service businesses.

At KEYTO Group, we believe technology plays a key role in creating a seamless experience for both customers and employees. As we continue to scale, our CRM platform remains one of the most important tools supporting customer journeys, sales, booking, and service delivery.

We're now looking for a CRM Product Owner to help shape, develop, and continuously improve this critical product area.

About the role

As CRM Product Owner, you will own the CRM product area used across Hemfrid's operations. You'll be responsible for defining priorities, managing the backlog, and ensuring the team delivers solutions that create real business value.

Acting as the bridge between business stakeholders and the development team, you'll translate business needs into actionable user stories and ensure that delivered functionality aligns with both strategic objectives and operational realities.

Working in an agile environment, you'll collaborate closely with product management, stakeholders, and a cross-functional development team to drive continuous improvement and measurable outcomes.

What you'll do

• Own the vision, priorities, and performance of the CRM product area

• Build, manage, and prioritise the product backlog

• Translate business requirements into clear user stories and acceptance criteria

• Lead backlog refinement, sprint planning, reviews, and demonstrations

• Collaborate closely with business stakeholders across Hemfrid and KEYTO Group

• Ensure product development aligns with business goals and customer needs

• Use insights from Salesforce, Power BI, and operational data to evaluate outcomes and guide prioritisation

• Monitor product performance and identify opportunities for improvement

• Ensure delivered solutions meet quality, compliance, and rollout requirements

What we're looking for

Required

• Proven experience as a Product Owner in an agile environment (Scrum or SAFe)

• Experience translating complex business requirements into actionable user stories

• Experience working with customer journeys and user-centric product development

• Ability to manage competing priorities and stakeholder expectations

• Experience collaborating with both technical teams and business stakeholders

• Fluent English, written and spoken

Meriting

• SAFe Product Owner/Product Manager (POPM) certification

• Experience working with Salesforce CRM

• Experience with IFS or another enterprise ERP platform

• Experience using Power BI, SQL, or similar analytics tools

• Experience from service-oriented or consumer-focused businesses

Who you are

• Analytical and structured, with strong prioritisation skills

• A confident communicator who can engage stakeholders at all levels

• Business-oriented and motivated by creating measurable value

• Collaborative and relationship-driven

• Comfortable working in a fast-moving environment with multiple stakeholders

• Passionate about building products that improve both customer and business outcomes

Why join us?

This is an opportunity to take ownership of a business-critical product area at the heart of Hemfrid's operations.

You'll work closely with stakeholders across both Hemfrid and KEYTO Group, influence product direction, and help shape solutions that improve customer experiences, operational efficiency, and long-term business performance.

If you're passionate about product ownership, stakeholder management, and turning business needs into great product outcomes, we'd love to hear from you.