CRM Manager

Lunar; Stockholms kommun; Hybrid; SEK 900,000 - 1,200,000; Full time

Benefits offered by this job

Pension

Health insurance

Enhanced parental leave

Job summary

Lunar in Stockholm or Copenhagen is seeking an experienced CRM Manager to lead CRM strategy for our retail banking products. You will drive activation, engagement and upsell, owning multi-channel campaigns across email, push, and in-app flows.

You will collaborate with Product, Data, Marketing and Commercial to ensure CRM aligns with the wider business. Proficiency with Braze and analytical thinking are essential, with English fluency and stakeholder management a must.

Qualifications

• 8+ years in CRM for app-based products or services.
• Experience with activation, engagement and upsell tactics.
• Hands-on with Braze or a comparable platform (Salesforce, Iterable, Responsys, ActiveCampaign).
• Technical, self-starting approach to building complex campaigns with Liquid and HTML.
• Strong analytical skills; comfortable with experimentation and data-driven decisions.
• Fluent English and ability to bring stakeholders at all levels with you.
• Team player with proactive stakeholder management.

Responsibilities

• Build and run CRM strategies for our retail banking customers to drive engagement, product adoption and upsell.
• Focus on the commercial agenda with your own marketing KPIs.
• Design and ship multi-channel campaigns in Braze — email, push, in-app — from idea to live flow.
• Own campaign performance end-to-end; use data to sharpen messaging, channels and targeting; run A/B tests.
• Partner with Product, Data, Marketing and Commercial to align CRM with the wider business.
• Find and build automations, including AI tools like Claude and Gemini, for execution and reporting.

Skills

CRM strategy

Activation & upsell

Braze

Analytics

Liquid

HTML

Stakeholder management

English fluency

Tools

Braze

Salesforce

Iterable

Responsys

ActiveCampaign

Job description

Banking hasn't changed much in decades. We're changing that. One product at a time.

Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for millions of people across the Nordics.

Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm.

We move fast, we build with purpose, and we're just getting started.

As our new CRM Manager, you'll join the CRM team based in Copenhagen or Stockholm, reporting to our Senior CRM Lead in the marketing team, working to turn every message we send into a reason for customers to stay, come back, and get more out of Lunar.

What will you do?

• Build and run CRM strategies for our retail banking customers that drive engagement, product adoption and upsell across banking, lending and beyond
• Focus on our commercial agenda with your own marketing KPIs to work towards.
• Design and ship multi-channel campaigns in Braze — email, push, in-app — from first idea to live flow
• Own campaign performance end-to-end, using data to sharpen messaging, channels and targeting, and running A/B tests to keep improving
• Partner with Product, Data, Marketing and Commercial to make sure CRM works with the wider business, not next to it
• Find and build automations that remove manual work, including putting AI tools like Claude and Gemini to work on execution, reporting and idea generation

What are we looking for in you?

• 8+ years in CRM for app-based products or services, with a clear focus on activation, engagement and upsell tactics
• A builder with a growth mindset and experience with complex lifecycle flows
• Hands‑on experience with Braze or a comparable platform (Salesforce, Iterable, Responsys, ActiveCampaign or similar) — Braze is a strong plus
• A technical, self‑starting approach to building complex campaigns and CRM flows, ideally with good technical skills in Liquid and HTML
• Strong analytical skills and comfort with experimentation - you measure, learn, and change what you're doing based on what you find
• Fluent English and the ability to bring stakeholders at all levels with you
• Team player, good at stakeholder management and with a proactive approach

What you get

• A role you can shape, ownership, and a strong team to support you
• 4 days in the office. We're a team that builds together, thinks together, and moves together. Showing up is part of how we work.
• State of the art equipment. The newest computer, monitor, mouse, and keyboard. We want you to do your best work without anything slowing you down.
• Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered.

Depending on the regulations in the country where you will be employed, we will ask to see or obtain information about your criminal record. Please note that our employment is conditional upon you not being registered in RKI (Ribers Kredit Information).

We welcome applications from candidates of all backgrounds. If you need any adjustments during the recruitment process, please let us know