Client Success & Support Specialist (Stockholm)

GLC Live at 20 Monroe; Stockholms kommun; On-site; SEK 480,000 - 600,000; Full time

Job summary

Ticketmaster Sweden is seeking a Client Support Specialist to join the Swedish Market team. You will manage client relationships, deliver hands-on operational support through the event lifecycle, and provide product and technical guidance to clients while coordinating across Sales, Client Development, and other internal teams.

The role requires a strong customer-service mindset, excellent communication, and the ability to handle multiple priorities in a fast-paced live events environment.

Qualifications

• Experience in client support, account management, customer success, operations, or a similar client-facing role.
• Strong customer service mindset with excellent communication and presentation skills.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Experience from the live entertainment, sports, ticketing, or event industry is an advantage.
• Bachelor's degree or equivalent experience is preferred.

Responsibilities

• Act as the primary point of contact for an assigned portfolio of clients, delivering proactive and high-quality support.
• Manage the operational delivery throughout the full event lifecycle, from planning to post-event follow-up.
• Serve as a trusted advisor by supporting clients in the effective use of our ticketing products and services.
• Maintain accurate client documentation and operational records.
• Prepare reports and analyse operational performance where needed.

Skills

Client support

Account management

Customer success

Operations

Communication

Presentation skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office - Excel

Microsoft Office - Word

Microsoft Office - PowerPoint

Job description

Ticketmaster Sweden is seeking a Client Support Specialist to join the Swedish Market team. You will manage client relationships, deliver hands-on operational support through the event lifecycle, and provide product and technical guidance to clients while coordinating across Sales, Client Development, and other internal teams.

The role requires a strong customer-service mindset, excellent communication, and the ability to handle multiple priorities in a fast-paced live events environment.