Remote Swedish Customer Support & Translations Specialist

DigitalTolk; Sweden; Remote; SEK 357,000 - 469,000; Full time

Job summary

DigitalTolk is seeking a Customer Service Representative to support Swedish-speaking clients across email, phone, and chat. You will manage inquiries, service requests, and translations, collaborating with internal teams to ensure timely resolutions and high-quality service.

The ideal candidate has 3+ years in customer service, a Bachelor’s degree in Business/Communications, and strong CRM experience with Salesforce or Zendesk.

Qualifications

• Fluent Swedish and English (written and spoken) required.
• Bachelor’s degree in Business, Communications, or related field preferred.
• 3+ years in customer service, account management, or service delivery.

Responsibilities

• Provide high-quality customer support to Swedish-speaking clients via email, phone, and chat.
• Manage customer inquiries, service requests, and issue escalations while ensuring timely resolution.
• Handle translation document requests from customers, ensuring timely processing and quality assurance.
• Work closely with internal teams to troubleshoot and resolve service-related issues efficiently.
• Coordinate with translation suppliers, ensuring timely delivery and adherence to quality standards.
• Follow up on ongoing translation projects, addressing any delays or quality concerns.
• Maintain accurate customer records and documentation in CRM systems.
• Monitor key service metrics, ensuring compliance with SLAs.
• Identify process improvement opportunities to enhance service efficiency and customer satisfaction.
• Provide proactive updates and follow-ups to customers, ensuring a seamless service experience.
• Collaborate with cross-functional teams (operations, technical support, and product teams) to optimize service delivery.
• Stay updated on product knowledge and industry best practices to deliver exceptional customer experiences.

Skills

Fluent Swedish

Fluent English

Customer service

Communication

Education

Bachelor’s degree in Business/Communications

Tools

Salesforce

Zendesk

Job description

DigitalTolk is seeking a Customer Service Representative to support Swedish-speaking clients across email, phone, and chat. You will manage inquiries, service requests, and translations, collaborating with internal teams to ensure timely resolutions and high-quality service.

The ideal candidate has 3+ years in customer service, a Bachelor’s degree in Business/Communications, and strong CRM experience with Salesforce or Zendesk.