Client Success Partner – Swedish Market (Event & Ticketing)

Ticketmaster Sverige AB; Stockholms kommun; On-site; SEK 420,000 - 660,000; Full time

Job summary

Ticketmaster Sverige AB in Stockholm is seeking a Client Support Specialist for the Swedish Market to be the primary contact for clients, delivering day-to-day operational support for Ticketmaster’s ticketing systems and products.

Responsibilities include client relationship management, coordinating full event lifecycle operations, providing product and technical guidance, and collaborating with internal teams while using Microsoft Office and internal systems.

Qualifications

• Experience in client support, account management, customer success, or a similar client-facing role.
• Strong customer service mindset with excellent communication and presentation skills.
• Ability to understand operational processes and provide practical solutions.
• Excellent organizational and analytical skills; able to manage multiple priorities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience in live entertainment, sports, ticketing, or event industry is an advantage.
• Bachelor’s degree or equivalent experience preferred.
• Fluent in Swedish and English.

Responsibilities

• Client Relationship Management – act as the primary point of contact, build and maintain long-term relationships, lead client onboarding, conduct regular meetings to review operations, collaborate with internal teams to ensure excellent client experience.
• Operational Support – manage operational delivery throughout the full event lifecycle, coordinate activities, monitor event performance and sales trends, provide onsite and out-of-hours support when required, recommend process improvements.
• Product & Technical Support – serve as a trusted advisor, deliver training and guidance on new features, troubleshoot operational and technical issues, coordinate with internal specialists for timely resolution.
• Collaboration & Administration – maintain accurate client documentation and operational records, prepare reports, work closely with cross-functional teams, use Microsoft Office and internal systems for daily tasks.

Skills

Customer service mindset

Communication skills

Organizational skills

Analytical skills

Presentation skills

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Ticketmaster Sverige AB in Stockholm is seeking a Client Support Specialist for the Swedish Market to be the primary contact for clients, delivering day-to-day operational support for Ticketmaster’s ticketing systems and products.

Responsibilities include client relationship management, coordinating full event lifecycle operations, providing product and technical guidance, and collaborating with internal teams while using Microsoft Office and internal systems.