Client Solutions Manager

Jobtailor; Stockholms kommun; On-site; SEK 550,000 - 750,000; Full time

Job summary

Jobtailor in Sweden is seeking an experienced Senior Customer Success Manager to manage end-to-end digital advertising campaigns for key clients.

You will collaborate with internal teams, analyze performance, report insights, and guide strategy to improve retention and campaign outcomes.

The role requires strong Excel skills, YouTube ads expertise, CRM familiarity, and excellent communication to build lasting client relationships.

Qualifications

• 3+ years in digital media, preferably at a tech publisher or agency.
• Expertise in YouTube advertising, programmatic buying, and digital video platforms.
• Advanced Excel skills including pivot tables, data analysis, and forecasting.
• Strong analytical, data-driven decision making.
• Excellent verbal and written communication, client-facing experience.
• Familiarity with Salesforce or other CRM systems.
• Google Ads, YouTube, or industry certifications (Meta, TikTok, etc.) is a plus.

Responsibilities

• Manage the end-to-end campaign lifecycle, ensuring timely execution against client KPIs.
• Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success.
• Collaborate with internal teams to troubleshoot challenges and adjust campaign strategies as needed.
• Conduct regular performance analysis and reporting with actionable insights.
• Support post-campaign reviews by documenting key learnings and identifying opportunities for optimisation.
• Serve as a key day-to-day contact for clients, building strong relationships through high-quality service.
• Proactively manage timelines and expectations across campaigns.
• Assist in developing and maintaining strategic account plans, tracking performance and goals.

Skills

Digital media

YouTube ads

Excel pivots

Data analysis

Communication

Salesforce

Ad platform certs

Job description

Responsibilities

• Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs.
• Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success.
• Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed.
• Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes.
• Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation.
• Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service.
• Proactively manage timelines, deliverables, and expectations—keeping clients and internal teams aligned throughout campaigns.
• Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps.
• Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction.
• Collaborate with internal teams to deliver clear insights and recommendations that support client objectives.
• Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results.
• Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness.
• Analyse campaign data to identify performance gaps and areas for optimisation.
• Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes.
• Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy.

Qualifications

• 3+ years of experience in digital media, preferably at a tech publisher or agency.
• Expertise in YouTube advertising, programmatic buying, and digital video platforms.
• Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting.
• Strong analytical skills and a data-driven approach to decision-making.
• Excellent verbal and written communication skills, with experience in client-facing roles.
• Familiarity with Salesforce or other CRM systems.
• Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus.