Campaign Strategy & Client Success Manager

Channel Factory

14 days+

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Jobtailor in Sweden is seeking an experienced Senior Customer Success Manager to manage end-to-end digital advertising campaigns for key clients.

You will collaborate with internal teams, analyze performance, report insights, and guide strategy to improve retention and campaign outcomes.

The role requires strong Excel skills, YouTube ads expertise, CRM familiarity, and excellent communication to build lasting client relationships.

3+ years in digital media, preferably at a tech publisher or agency.
Expertise in YouTube advertising, programmatic buying, and digital video platforms.
Advanced Excel skills including pivot tables, data analysis, and forecasting.
Strong analytical, data-driven decision making.
Excellent verbal and written communication, client-facing experience.
Familiarity with Salesforce or other CRM systems.
Google Ads, YouTube, or industry certifications (Meta, TikTok, etc.) is a plus.

Manage the end-to-end campaign lifecycle, ensuring timely execution against client KPIs.
Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success.
Collaborate with internal teams to troubleshoot challenges and adjust campaign strategies as needed.
Conduct regular performance analysis and reporting with actionable insights.
Support post-campaign reviews by documenting key learnings and identifying opportunities for optimisation.
Serve as a key day-to-day contact for clients, building strong relationships through high-quality service.
Proactively manage timelines and expectations across campaigns.
Assist in developing and maintaining strategic account plans, tracking performance and goals.