Client Advisor

Zaptec AS; Stockholms kommun; On-site; SEK 334,800 - 502,200; Full time

Benefits offered by this job

Flexibility in scheduling

Career growth opportunities

Hardware and personal equipment

SL card

Wellness allowance

Occupational health care

Insurance and pension benefits

Yearly bonus scheme

Zaptec gear

Social events and team activities

Job summary

Zaptec AS is seeking a dedicated Client Advisor to enhance our Swedish team, providing technical guidance to partners and installers. The ideal candidate will possess strong customer-facing skills, be fluent in English and Swedish, and have the ability to troubleshoot and explain technical solutions clearly. The role offers flexible work arrangements, career growth, and local Swedish benefits. Join us in making electric transport accessible with state-of-the-art EV chargers.

Qualifications

• Experience in a customer-facing role.
• Fluent in English and Swedish, both spoken and written.
• Ability to understand how systems, products, and processes interact.
• Experience with CRM or ERP systems is a plus.

Responsibilities

• Handle incoming and outgoing inquiries from partners and installers.
• Troubleshoot issues related to installation, configuration, and product use.
• Explain technical solutions in a clear and helpful way.
• Support partners and installers with onboarding and best practices.
• Build strong relationships with companies representing Zaptec.
• Work closely with colleagues across support, sales, and technical teams.
• Contribute to team goals and service quality.

Skills

Customer-facing experience

Fluent in English

Fluent in Swedish

Problem-solving skills

Technical explanation ability

Tools

CRM systems

ERP systems

Job description

We’re looking for a dedicated Client Advisor to strengthen our Swedish team, supporting partners and installers with technical guidance.

We combine the latest tech with human-centered design to offer highly intuitive and efficient EV chargers that ensure easier access to personal electric transport.

Responsibilities

• Handle incoming and outgoing inquiries from partners and installers.
• Troubleshoot issues related to installation, configuration and product use.
• Explain technical solutions in a clear and helpful way.
• Support partners and installers with onboarding, guidance and best practices.
• Build strong relationships with the companies and people representing Zaptec.
• Work closely with colleagues across support, sales and technical teams.
• Contribute to team goals, service quality and smarter ways of working.

Personal Skills We Value

• Being autonomous comes naturally to you.
• Curious, structured and enjoy solving problems.
• Communicate clearly and adapt your explanation to the person you are helping.
• Take pride in creating great customer experiences.

Qualifications

• Experience in a customer-facing role.
• Fluent in English and Swedish, both spoken and written.
• Ability to understand how systems, products and processes interact, and to explain technical solutions clearly.
• Experience working with CRM or ERP systems is a plus.

Benefits

• Flexibility where possible, balanced with scheduled phone hours and time together at the office.
• Career growth and competence development.
• Hardware and personal equipment to help you do your best work.
• Local Swedish benefits such as SL card, wellness allowance and occupational health care.
• Insurance, pension benefits and our yearly bonus scheme.
• Pick your favourite Zaptec gear — it’s on us.
• Social events and team activities.