Agentic Managed Services Lead

Fellowmind; Halmstads kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Fellowmind is seeking an Agentic Managed Services Lead to own the Managed Services layer of the Fellowmind Agent Lifecycle. You will define the service, ensure it is built in from the start, and lead the first customer engagements with onboarding, tooling and playbooks.

You will drive adoption across Fellowmind, shaping pricing, packaging and governance to scale the offering across countries, while ensuring commercial viability and repeatable delivery.

Qualifications

• Operational experience within Managed Services and automation.
• Track record in Service Management, Customer Success and Business Transformation.
• Experience taking a new service from concept to commercial and operational reality.
• Ability to lead change across multiple countries and stakeholders.
• Strong commercial mindset with recurring-revenue service perspective.
• Exposure to AI, automation, Copilot or agent-based solutions.

Responsibilities

• Design the service: define support, maintenance, optimisation and governance across the Fellowmind Agent Lifecycle.
• Launch and personally run the first Agentic Managed Services engagements with onboarding, tooling and playbooks.
• Create a repeatable model: governance, procedures and ways of working for teams to deliver the service.
• Drive adoption: embed the service across Fellowmind's Managed Services organisations in various countries.
• Make it commercially viable: own pricing, packaging and service commitments with Sales and Marketing.
• Prepare the service to scale: transfer knowledge to regional teams after validation with customers.

Skills

Managed Services

Automation

Service Management

Customer Success

Business Transformation

Commercial Mindset

AI / Agent Solutions

Job description

AI Agents are moving from pilot to production, and someone needs to make sure they continue to deliver value. As our Agentic Managed Services Lead, you will build the services that help customers support, maintain, optimise and govern their AI Agents over time.

This is a rare opportunity to shape a new service from the ground up. Part entrepreneur, part service architect and part hands‑on delivery lead, you will turn an emerging idea into a scalable and commercially viable Fellowmind service.

About The Role

As our Agentic Managed Services Lead, you will define and own the Managed Services layer of the Fellowmind Agent Lifecycle.

You will work closely with the Product Manager responsible for the Lifecycle, as well as our Product and HiveAI Technology teams, to ensure that managed services are built into the offering from the start rather than added afterwards.

Your responsibility goes beyond designing the service. You will help sell it, personally lead the first customer engagements and develop the playbooks, tools and ways of working needed to make the service operational. Once the model has been proven, you will enable our regional Managed Services teams to take ownership and scale it across Fellowmind.

What you will do:

• Design the service. Define services for the support, maintenance, optimisation and governance of AI Agents as an extension of the Fellowmind Agent Lifecycle.
• Prove it in practice. Launch and personally run the first Agentic Managed Services engagements, including onboarding, tooling, playbooks and delivery.
• Create a repeatable model. Develop the procedures, governance models and ways of working required for other teams to deliver the service successfully.
• Drive adoption across Fellowmind. Build the processes, roles and internal commitment needed to embed the service in our Managed Services organisations across different countries.
• Make it commercially viable. Own pricing, packaging and service commitments, and work with Sales and Marketing to position Agentic Managed Services as a core part of Fellowmind’s AI and HiveAI proposition.
• Prepare the service to scale. Transfer knowledge and ownership to regional teams once the model has been tested and proven with customers.

What success looks like

During your first six to nine months, the ambition is to have:

• At least one fully operational Agentic Managed Service live with a reference customer in production.
• Repeatable playbooks, procedures and governance models that other teams can adopt and use.
• At least one Managed Services organisation in a Fellowmind country delivering the service independently.
• A proven model that is ready to scale across Fellowmind’s country organisations.

Who are you?

You combine strategic thinking with the ability and willingness to make things happen in practice. You are entrepreneurial, outcome-driven and equally comfortable discussing direction and commercial models as you are working through the operational details of a new service.

You know how to create structure without creating unnecessary bureaucracy. You can influence stakeholders across countries and disciplines, and you would rather test and prove that a service works than stop at writing the plan.

We believe that you bring:

• Operational experience within Managed Services and automation.
• A track record in Service Management, Customer Success and Business Transformation.
• Experience taking a new service from concept to commercial and operational reality.
• The ability to lead change in a multi-country and multi-stakeholder organisation.
• A strong commercial mindset and an understanding of how to build a recurring-revenue, service-based business.
• Exposure to AI, automation, Copilot or agent-based solutions.

You do not need to be the person building the AI Agents yourself. What matters is your ability to understand the service around them and bring together customer value, commercial thinking, governance and operational delivery.

Why Fellowmind?

You will have the opportunity to build something new while working closely with colleagues across product, technology, sales, marketing and Managed Services. The role gives you room to shape both the service itself and how it will be delivered across Fellowmind.

Fellowmind combines deep industry knowledge and personal guidance with Microsoft cloud technology across ERP, cloud infrastructure, data analytics and AI, CRM, intranet and Modern Workplace. We are an international organisation with more than 2,000 colleagues in the Netherlands, Denmark, Finland, Poland and Sweden.

Our culture is built around putting people at the heart of what we do. We value collaboration, personal responsibility, development and the freedom to find a sustainable balance between work and life.

What is HiveAI?

At Fellowmind we're building HiveAI: a platform for developing, deploying and operating AI solutions at scale. It gives our customers one secure, scalable foundation for enterprise AI, instead of a collection of pilots that never quite make it to production. Read more about HiveAI here!

The practicalities

Start: As soon as possible, but of course we'll take your notice period into account.

Scope: Full-time.

Location: One of our Swedish offices.

Travel: This is an international role, and regular travel across Fellowmind's countries and customer environments is an expected and rewarding part of the job.

Language: Professional proficiency in both English and Swedish is required.

Process: Initial screening interview, in-depth interviews, assessments/case work and reference checks.