After-Sales Growth & Programs Lead

Jefferson Wells Sverige; Ovanåkers kommun; On-site; SEK 800,000 - 1,000,000; Full time

Job summary

DOVISTA, based in Edsbyn, Sweden, seeks an After Sales Development Manager to drive growth and improve customer value within the after sales business. You will lead cross-functional initiatives across sales, service, marketing and operations in an international environment.

The role focuses on developing and growing after sales offerings, identifying growth opportunities and delivering data-driven improvements to customer journeys and processes, with collaboration from external partners.

Qualifications

• Post-secondary education in business, engineering, marketing or a related field.
• Experience from project management, business development, customer service, after sales, service operations or a similar environment.
• Strong commercial understanding and ability to identify growth opportunities.
• Experience working cross-functionally and coordinating multiple stakeholders.
• Structured and proactive approach with the ability to drive initiatives through to completion.
• Strong communication skills in Swedish and English.
• Good knowledge of Microsoft Office and confidence working with business systems, ERP experience valuable.

Responsibilities

• Develop and grow the after sales and aftermarket business, including spare parts, service offerings and complementary services.
• Identify new business opportunities and create profitable after sales concepts.
• Drive cross-functional projects and improvement initiatives from idea to implementation.
• Develop and improve processes, ways of working and customer journeys within the after sales area.
• Establish and develop collaboration with external service and installation partners.
• Act as a key stakeholder between service, sales, marketing and customer-facing functions.
• Drive greater structure and efficiency through systems and data-driven ways of working.

Skills

Project management

Business development

Customer service

After sales

Service operations

Cross-functional coordination

Communication Swedish & English

Microsoft Office

ERP systems

Education

Post-secondary education in business/engineering/marketing or related field

Tools

ERP systems

Business systems

Job description

DOVISTA, based in Edsbyn, Sweden, seeks an After Sales Development Manager to drive growth and improve customer value within the after sales business. You will lead cross-functional initiatives across sales, service, marketing and operations in an international environment.

The role focuses on developing and growing after sales offerings, identifying growth opportunities and delivering data-driven improvements to customer journeys and processes, with collaboration from external partners.