After Sales Development Manager | DOVISTA | Edsbyn

Jefferson Wells Sverige; Ovanåkers kommun; On-site; SEK 800,000 - 1,000,000; Full time

Job summary

DOVISTA, based in Edsbyn, Sweden, seeks an After Sales Development Manager to drive growth and improve customer value within the after sales business. You will lead cross-functional initiatives across sales, service, marketing and operations in an international environment.

The role focuses on developing and growing after sales offerings, identifying growth opportunities and delivering data-driven improvements to customer journeys and processes, with collaboration from external partners.

Qualifications

• Post-secondary education in business, engineering, marketing or a related field.
• Experience from project management, business development, customer service, after sales, service operations or a similar environment.
• Strong commercial understanding and ability to identify growth opportunities.
• Experience working cross-functionally and coordinating multiple stakeholders.
• Structured and proactive approach with the ability to drive initiatives through to completion.
• Strong communication skills in Swedish and English.
• Good knowledge of Microsoft Office and confidence working with business systems, ERP experience valuable.

Responsibilities

• Develop and grow the after sales and aftermarket business, including spare parts, service offerings and complementary services.
• Identify new business opportunities and create profitable after sales concepts.
• Drive cross-functional projects and improvement initiatives from idea to implementation.
• Develop and improve processes, ways of working and customer journeys within the after sales area.
• Establish and develop collaboration with external service and installation partners.
• Act as a key stakeholder between service, sales, marketing and customer-facing functions.
• Drive greater structure and efficiency through systems and data-driven ways of working.

Skills

Project management

Business development

Customer service

After sales

Service operations

Cross-functional coordination

Communication Swedish & English

Microsoft Office

ERP systems

Education

Post-secondary education in business/engineering/marketing or related field

Tools

ERP systems

Business systems

Job description

Are you passionate about after sales, customer service and business development? Join DOVISTA in this newly created role and help shape the future of our after sales business. Combining commercial thinking, project leadership and systems expertise, you'll drive growth, improve customer experience and develop scalable solutions. Based in Edsbyn, you'll work in an international environment.

Drive growth, customer value and operational excellence

As After Sales Development Manager, you will play a key role in developing and strengthening DOVISTA's after sales business. Working closely with colleagues across sales, service, marketing and customer operations, you will lead initiatives that improve competitiveness, customer satisfaction and profitability.

Your responsibilities will include

• Developing and growing the after sales and aftermarket business, including spare parts, service offerings and complementary services.
• Identifying new business opportunities and creating profitable after sales concepts.
• Driving cross-functional projects and improvement initiatives from idea to implementation.
• Developing and improving processes, ways of working and customer journeys within the after sales area.
• Establishing and developing collaboration with external service and installation partners.
• Acting as a key stakeholder between service, sales, marketing and customer-facing functions.
• Driving greater structure and efficiency through systems and data-driven ways of working.

Are you ready to take the next step?

We believe you are an ambitious and commercially minded professional who enjoys turning ideas into action and creating tangible results. You are comfortable working across multiple stakeholders, building relationships and driving change.

You likely bring

• A post-secondary education in business, engineering, marketing or a related field.
• Experience from project management, business development, customer service, after sales, service operations or a similar environment.
• Strong commercial understanding and the ability to identify growth opportunities.
• Experience of working cross-functionally and coordinating multiple stakeholders.
• A structured and proactive approach, with the ability to drive initiatives through to completion.
• Strong communication skills in both Swedish and English.
• Good knowledge of Microsoft Office and confidence working with business systems. Experience from ERP systems is highly valuable.

To be eligible for this position, you must have a permanent legal right to work in Sweden at the time of application.

Join a market-leading international group

DOVISTA is one of Europe's leading suppliers of vertical windows and exterior doors, bringing daylight and fresh air into everyday life. With strong local brands combined with the strength of an international group, DOVISTA offers the best of both worlds local market knowledge and global expertise.

At DOVISTA, you will join an organisation where collaboration, customer focus and continuous improvement are highly valued. This newly created position offers a unique opportunity to make a real impact, shape future ways of working and contribute directly to business growth.

This recruitment process is carried out in collaboration with Jefferson Wells, and you will be employed directly by DOVISTA.