Nordic After-Sales Leader, Sweden Focus

Li Auto; Stockholms län; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Li Auto in Sweden is seeking an experienced After Sales Service Manager to oversee Swedish aftersales operations, service quality, warranty management, and customer satisfaction while supporting European projects.

You will lead dealer performance, KPI improvement, spare parts coordination with supply chain, and collaborate with HQ to drive continuous improvement across Nordic markets.

Qualifications

• Bachelor’s degree or higher in automotive engineering, mechanical engineering, business management, or related field.
• Minimum of 10 years of aftersales experience in the automotive industry.
• Strong understanding of automotive service operations, warranty processes, and dealer management.
• Fluency in Swedish preferred; Nordic travel required.

Responsibilities

• Establish and improve aftersales service systems, processes, and standards for the Swedish market.
• Manage dealer aftersales performance, including workshop operations, spare parts supply, technical capability, and customer satisfaction.
• Monitor and improve KPIs such as CSI, warranty claim efficiency, repair quality, and service retention.
• Coordinate technical support, field issue investigations, and escalation handling.
• Conduct dealer training and aftersales performance evaluations.
• Support spare parts planning and inventory optimization together with supply chain teams.
• Collaborate with headquarters and regional teams on product quality feedback and continuous improvement initiatives.
• Support European aftersales operations and cross-country projects as required by management.
• Ensure compliance with local regulations, warranty policies, and company standards.
• Perform other related duties as required during the initial 0-to-1 setup phase.

Skills

Analytical thinking

Problem solving

Dealer relationship management

Communication skills

Education

Bachelor’s degree or above in Automotive Engineering, Mechanical Engineering, Business Management, or related fields

Job description

Li Auto in Sweden is seeking an experienced After Sales Service Manager to oversee Swedish aftersales operations, service quality, warranty management, and customer satisfaction while supporting European projects.

You will lead dealer performance, KPI improvement, spare parts coordination with supply chain, and collaborate with HQ to drive continuous improvement across Nordic markets.