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Systems Support Engineer - IT - KSA CP

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Job no: 4432430

Location: Central Province
Riyadh Head Office

IT

Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.

Job role

About the Role: We are seeking a dedicated and skilled Systems Support Engineer to join our dynamic team. In this role, you will perform routine systems administration activities, ensuring our systems operate efficiently to meet business needs. You will play a crucial role in implementing system improvements and remedial actions in the event of system failures or breakdown.

Key Responsibilities:

• Configure, deploy, maintain, and troubleshoot front-end systems and store application servers (Windows, Linux).


• Manage and troubleshoot network infrastructure services (DHCP, NPS, DNS, AD).


• Lead network design and implementation for stores, offices, and warehouses.


• Configure, deploy, and monitor network devices (firewalls, switches).


• Upgrade and migrate operating systems and software applications.


• Troubleshoot user issues and roll out upgrades.


• Assemble, configure, deploy, and troubleshoot POS systems (Windows, Linux).


• Handle digital initiatives at stores (digital menus, IoT, music systems, smart devices).


• Assist with new system testing and implementation

Qualifications:

• Fluent in English.


• Bachelor’s degree in Computer Science or computer Engineering.


• Preferably have certifications such as MCSE, CCNA, or Linux System Administrator/System Engineer.


• Experience with various Microsoft Server products (Hyper-V, VMWare, Remote Desktop Services).


• 1-2 years of work experience; freshers are welcome to apply.


• Ability to work morning and evening shifts, on-call duty, and weekends.


• Preferably have experience in retail systems or a similar role in a retail company.

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: 06 May 2025 Arab Standard Time

Application close: 05 Jun 2025 Arab Standard Time

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