Waiter

IBIS; Jeddah; On-site; SAR 45,000 - 78,000; Full time

Job summary

IBIS in Jeddah is seeking a hospitality associate to provide guest care, take orders, manage seating, and process payments with a courteous attitude. You will maintain cleanliness, uphold grooming standards, and support multiple hotel areas as needed to ensure guest satisfaction.

Training will cover product knowledge, upselling, and safety procedures. The role requires flexible shifts, teamwork, and adherence to internal policies to deliver consistent service excellence.

Qualifications

• Polite and courteous demeanor with guests and colleagues.
• Attention to personal hygiene and grooming standards.

Responsibilities

• Attends regular training sessions on guest care, product knowledge, grooming standards, up-selling, etc.
• Greet guests, assist with seating, present menus, take orders, and handle payments.
• Maintain uniform appearance and grooming; ensure entrance is attended.
• Communicate with guests and colleagues to ensure well-being and satisfaction.
• Familiar with menus, promotions, and department standards; pass maintenance requests as needed.
• Perform mise-en-place and assist across hotel areas; assist hostess to maintain records and billing accuracy.

Job description

• Attends regular training sessions in line with the departmental P amp P i e guest care product knowledge grooming standards up-selling etc
• Works as per instructions from the immediate Supervisor and as per duty shifts i e basic cleaning work polishing equipment table setting collects materials goods from other departments etc
• Communicates directly with guests i e presents menus helps with recommendations receives orders places orders and handles payments
• Ensures proper appearance condition of uniforms and grooming whilst on duty
• Handles the guest greeting upon arrival and their seating through the hostess
• Ensures that under no circumstances the entrance is left unattended
• Maintains a professional friendly yet discreet relationship with the outlet patrons to ensure their well-being
• Makes himself herself familiar with all menus promotions and other relevant issues concerning the outlet product knowledge
• Reports cleanliness and maintenance issues to the immediate Supervisor
• Handles guest complaints as per instructions or consults the immediate Supervisor
• Does all mise-en place work according to the whole day service requirements
• To report any equipment failures problems to the Maintenance Department
• To pass any maintenance requests to the Maintenance Department
• To participate in any Training Developments schemes as recommended by senior management
• Attends all regular departmental briefings and contributes to an open communication within the assigned team
• To treat guests and colleagues in a polite and courteous manner
• To observe high standards of personal hygiene
• To maintain clean and organized side stations at all times
• To anticipate customers needs
• To be flexible in assisting around different areas of the hotel
• Familiar with the company s internal policies and safety procedures
• Helps in other areas of the Hotel if the situation requires
• To have a complete understanding of and to adhere to policy relating to Fire Hygiene Health and Safety
• Be familiar with all related company documentation and especially with the relevant Operational Standards for the department
• To carry out any other reasonable duties and responsibilities as assigned

Administration

• Work hand to hand with the hostess to ensure the name tag is all complete and in proper position
• Ensuring business card and database are handed over to the hostess for the record
• Make sure all the bill is handed over to the cashier
• Ensure all the item is charged accordingly in the micros system as per the guest consumption