Transportation Specialist

Amazon; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading global shipping company in Riyadh is seeking a Transportation Specialist to manage and grow relationships with key shipper accounts. The role requires B2B/SME customer service experience preferably in logistics. Responsibilities include maintaining a positive shipper experience, processing shipping inquiries, and coordinating with internal teams. Candidates should possess analytical skills and thrive in an entrepreneurial environment. A graduate degree is mandatory, and proficiency in Excel is preferred.

Qualifications

• Experience in customer service or operations, preferably in shipping & logistics.
• Ability to thrive in ambiguity and manage competing priorities.
• Strong data-driven and analytical thinking.

Responsibilities

• Deliver positive experience to assigned shipper accounts.
• Help refine the business value proposition.
• Handle customer inquiries regarding shipping-related issues.
• Document all customer interactions accurately.
• Identify and escalate critical issues when necessary.

Skills

B2B/SME customer service

Operations experience

Analytical skills

Collaboration

Education

Graduate Mandate

Tools

Excel

Job description

Transportation Specialist, Amazon Shipping

Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts.

We are seeking a street‑smart, result‑oriented candidate with B2B/SME customer service or operations experience and preferably from the shipping & logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative, but equally data‑driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry.

Additionally, you will be responsible for maintaining positive shipper experience by managing critical input levers.

Key Responsibilities

• Deliver positive experience to assigned shipper accounts and support SMs to grow volume while maintaining hygiene parameters
• Help refine the business value proposition using local knowledge, secondary research and past data
• Follow the standard operating processes to scale the working of the function
• Handle customer inquiries regarding pickup schedules, delivery status, and shipping‑related issues
• Process and investigate lost, damaged, or delayed package claims
• Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance
• Coordinate with delivery partners and internal teams to resolve shipping complications
• Manage pickup & delivery requests / escalations
• Track packages and provide real‑time updates to customers
• Document all customer interactions and maintain accurate records
• Identify and escalate critical issues when necessary

Basic Qualifications

Graduate Mandate

Preferred Qualifications

Excel Preferred

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