Trainer

Concentrix Corporation; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

Concentrix Corporation in Riyadh, Saudi Arabia, is seeking a skilled Trainer to oversee training programs for agents. The ideal candidate will have a Bachelor’s degree and experience in training methodologies. This role involves delivering engaging training sessions and supporting agent transition to production.

The Trainer must possess strong communication skills, attention to detail, and proficiency in Microsoft Office. This position offers an exciting opportunity to contribute to a learning culture and enhance training programs.

Qualifications

• Bachelor’s degree in a related field required.
• 2-4 years of relevant experience preferred.
• Strong attention to detail and professionalism.

Responsibilities

• Provide coaching and feedback to agents in training.
• Deliver training materials using various methods.
• Maintain product knowledge and support Operations.

Skills

Training methodologies

Communication skills

Critical thinking

Time management

Team building

Education

Bachelor’s degree in a related field

Tools

Microsoft Office

Job description

Core Responsibilities

• Responsible for day‑to‑day functional direction of agents within the program training classroom environment, including monitoring student progress for the duration of training and providing coaching and developmental feedback with readiness recommendations.
• Utilize effective presentation and facilitation skills, incorporating creative training techniques and adult accelerated learning methods across a variety of classroom delivery modalities.
• Prepare and deliver training materials through classroom learning, hands‑on demonstrations, and supporting activities.
• Accountable for achieving individual training performance metrics.
• Support and partner with Operations to transition agents from training to production, ensuring competency levels meet business needs.
• Maintain relevant product knowledge for each account by taking calls, attending client and cross‑functional meetings as needed, and conducting side‑by‑side observations.
• Ensure consistent communication with managers, peers, and other resource groups, including day‑to‑day informal interaction with clients.
• May support the Instructional Design team in designing and developing training materials for computer‑based training, interactive classroom training, and written job aids.
• Measure the effectiveness of training programs using various feedback methods such as focus groups, interviews, and surveys to enhance training resources and programs.
• Recommend curriculum modifications to the Training Manager/ Supervisor based on internal customer feedback and Training Needs Analysis.
• Participate and contribute to a continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

Candidate Profile

• Bachelor’s degree in a related field from a four‑year college or university, with two to four years of relevant experience preferred.
• Proven experience in training methodologies and soft skills, including communication, critical thinking, time management, and team building.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.
• Demonstrated ability to multi‑task, prioritize, and meet deadlines on deliverables.
• Self‑starter with a sense of urgency who works well under pressure.
• Strong attention to detail and professionalism in developing positive relationships.

Role Overview

Career Framework role that requires foundational knowledge and experience in the discipline. The incumbent analyzes straightforward problems, follows standard procedures, solves range of tasks, and receives moderate guidance and direction.