Strategic Shipping & Accounts Specialist

Amazon; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading global shipping company in Riyadh is seeking a Transportation Specialist to manage and grow relationships with key shipper accounts. The role requires B2B/SME customer service experience preferably in logistics. Responsibilities include maintaining a positive shipper experience, processing shipping inquiries, and coordinating with internal teams. Candidates should possess analytical skills and thrive in an entrepreneurial environment. A graduate degree is mandatory, and proficiency in Excel is preferred.

Qualifications

• Experience in customer service or operations, preferably in shipping & logistics.
• Ability to thrive in ambiguity and manage competing priorities.
• Strong data-driven and analytical thinking.

Responsibilities

• Deliver positive experience to assigned shipper accounts.
• Help refine the business value proposition.
• Handle customer inquiries regarding shipping-related issues.
• Document all customer interactions accurately.
• Identify and escalate critical issues when necessary.

Skills

B2B/SME customer service

Operations experience

Analytical skills

Collaboration

Education

Graduate Mandate

Tools

Excel

Job description

A leading global shipping company in Riyadh is seeking a Transportation Specialist to manage and grow relationships with key shipper accounts. The role requires B2B/SME customer service experience preferably in logistics. Responsibilities include maintaining a positive shipper experience, processing shipping inquiries, and coordinating with internal teams. Candidates should possess analytical skills and thrive in an entrepreneurial environment. A graduate degree is mandatory, and proficiency in Excel is preferred.