Strategic Renewals Leader — Saudi/MEA Growth

Cisco; Riyadh; On-site; SAR 120,000 - 160,000; Full time

Job summary

A global technology leader seeks a member for their Renewals team to manage customer contracts in Saudi Arabia. The ideal candidate will have significant experience in customer experience, particularly with renewals. Your role will focus on driving customer value, retaining clients, and collaborating with various Cisco teams. Knowledge of Cisco's solutions and fluency in Arabic and English are required, along with strong analytical and communication skills. The position offers numerous benefits, including healthcare, stock options, and flexible spending allowances.

Benefits

Healthcare and Insurance

Employee Stock Purchase program

Flexible Spending Benefit

Schooling Allowances

Qualifications

• 5+ years of experience with customer success within the Saudi market.
• Experience working with partners across the MEA region.
• Practical experience engaging with customers in Saudi Arabia.

Responsibilities

• Manage portfolio of Cisco renewal contracts for products and services.
• Collaborate with customers and partners to understand objectives.
• Analyze processes to minimize financial attrition.

Skills

Customer Experience (CX)

Partnership management

Analytical capabilities

Communication skills

Fluent in Arabic and English

Education

5 years of relevant experience in CX

Knowledge of Cisco's product portfolio

Industry certification (ITIL, PMP, etc.)

Tools

Salesforce

Microsoft Office Suite

Job description

A global technology leader seeks a member for their Renewals team to manage customer contracts in Saudi Arabia. The ideal candidate will have significant experience in customer experience, particularly with renewals. Your role will focus on driving customer value, retaining clients, and collaborating with various Cisco teams. Knowledge of Cisco's solutions and fluency in Arabic and English are required, along with strong analytical and communication skills. The position offers numerous benefits, including healthcare, stock options, and flexible spending allowances.