Store Manager

AWN ENTERPRISES; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading luxury retail company is seeking a Store Manager in Saudi Arabia to oversee daily operations, manage team performance, and ensure exceptional customer service. The ideal candidate will have a Bachelor's degree in Business Administration or Retail Management and 4-6 years of experience in retail, preferably in a luxury environment. Key responsibilities include achieving sales targets, managing inventory, and providing employee training. The role demands strong leadership, analytical skills, and an unwavering focus on customer satisfaction.

Qualifications

• 4-6 years of experience in retail or store management, preferably in luxury retail.
• Experience managing sales targets and inventory.
• Proficiency in cash handling and store operations.

Responsibilities

• Manage daily store operations including opening/closing and staff supervision.
• Achieve sales targets through effective business planning.
• Ensure exceptional customer service aligned with luxury retail standards.
• Conduct performance evaluations and provide employee training.

Skills

Leadership skills

Analytical skills

Customer service

Sales-driven mindset

Education

Bachelor’s degree in Business Administration or Retail Management

Tools

POS systems

Retail management software

Job description

Daily Store Operations Management:

• Ensure store opening and closing activities are executed according to company schedules and procedures.
• Maintain high standards of store cleanliness, visual presentation, product display, and staff grooming.
• Ensure accurate pricing, labelling, and promotional signage at all times, especially during seasonal campaigns.
• Supervise receipt of goods, stock arrangement, barcode availability, and proper shelving of all items.
• Ensure compliance with operational checklists, SOPs, and security procedures.

Sales Performance & Business Results:

• Achieve and exceed monthly and annual sales targets through effective planning and team leadership.
• Monitor daily sales performance, conversion rates, average transaction value, and KPIs.
• Track commissions, incentives, and individual staff performance.
• Prepare monthly store performance evaluation reports highlighting gaps, corrective actions, and improvement plans.

Team & HR Management:

• Ensure staff compliance with company policies, code of conduct, and work regulations.
• Prepare staff duty rosters, attendance schedules, and leave plans in coordination with HR.
• Train employees on POS systems, product knowledge, sales techniques, and customer service standards.
• Manage HR‑related matters including leave requests, transfers, recruitment support, warnings, and disciplinary actions.
• Conduct performance evaluations and provide coaching, feedback, and development support.
• Arrange coverage during staff absences, weekly offs, or peak business periods.

Customer Service & Brand Experience:

• Ensure exceptional customer service aligned with KAHRA’s luxury retail standards.
• Handle customer complaints, feedback, and service recovery professionally.
• Coordinate with Customer Relations and Head Office for complaint resolution and service improvements.
• Build strong customer relationships to encourage repeat business and brand loyalty.

Reporting & Financial Control:

• Prepare and submit daily operational reports including sales, damages, incidents, and maintenance issues.
• Ensure daily cash reconciliation, bank deposits, and sales documentation are completed accurately and on time.
• Follow finance procedures for cash handling, refunds, and discounts.
• Support audits and internal controls as required.

Inventory & Asset Management:

• Conduct and supervise monthly, quarterly, and annual stock counts.
• Investigate stock variances and implement corrective actions.
• Ensure proper handling and care of fixed assets, equipment, and store fixtures.
• Coordinate store and equipment maintenance with Operations and Maintenance Managers.
• Follow up on watch, jewellery, or equipment servicing where applicable.

Requirements

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Retail Management, or related field preferred.
• Minimum 4–6 years of experience in retail or store management, preferably in luxury retail or fashion.
• Experience managing sales targets, inventory, and staff teams.

Job Specific Skills:

• Strong leadership and people management skills.
• Sales-driven mindset with strong analytical and reporting ability.
• Proficiency in POS systems and retail management software.
• Knowledge of inventory control, cash handling, and store operations.

Competencies:

• Customer-centric and brand-focused approach.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Problem-solving and decision-making capability.
• High level of integrity and accountability.