Store Manager

confidential; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury retail brand is seeking a dynamic Store Manager to lead pop-up shops and a beauty store in Riyadh. The ideal candidate will have proven retail management experience in the GCC beauty industry, a strong sales-driven mindset, and excellent leadership skills. Responsibilities include recruiting and developing a winning team, managing store operations to meet sales goals, and ensuring exceptional customer service. Fluency in English and Arabic is required. This position requires a full-time in-store presence.

Qualifications

• Proven retail management experience within the GCC retail beauty industry.
• Extensive experience with customer and sales service targets and key performance indicators.
• Retail operations experience with inventory and facilities management, including cash reconciliation.
• Fluency in English and Arabic is a must.

Responsibilities

• Lead the recruitment of the best-in-class team for excellent customer experience.
• Manage store operations to achieve sales objectives and key performance indicators.
• Monitor and analyze sales performance to maximize stock potential.
• Coach the sales team to deliver exceptional customer satisfaction.
• Maintain staffing levels consistent with operational needs.

Skills

Strong leadership and team development capabilities

Excellent interpersonal and communication skills

Sales-driven mindset with a customer-first approach

High level of business acumen and adaptability

Job description

The Opportunity

Red Cactus is currently seeking a dynamic Store Manager to lead a series of pop-up shops in KSA and our first luxury beauty store in Riyadh.

The Role

Store Manager excellence requires full-time in-store presence:

Recruitment of best-in-class team who will deliver excellent customer experience.

Management of the store operations in order to achieve sales objectives and operations key performance indicators in line with the brand’s vision. Monitors and analyzes sales performance and provides reports on performance and insights to maximize stock potential.

Ensuring the effectiveness of the sales team by regular coaching on the delivery of exceptional customer satisfaction.

Demonstrating a hands‑on approach to sales leadership through being a team member on the sales floor.

Maintains staffing levels consistent with operational needs to ensure exceptional customer service provided at all times; prepares schedules and ensures adequate shift coverage.

Ensures seasonal peaks and activities are taken account of when preparing forecasts and staff rotas.

Contributing to the development of marketing strategies and in‑store events through consistent communication with regional management. Management of the store inventory as well as stock levels, ensuring smooth operational guidelines are met.

Ensuring operational excellence is maintained in line with regional culture and local legislation through regular training initiatives for frontline teams.

The Candidate

Key attributes of a Store Manager include:

Proven retail management experience within the GCC retail beauty industry.

Extensive experience with customer and sales service targets and key performance indicators.

Retail operations experience with inventory and facilities management, including cash reconciliation.

Strong interpersonal and communication skills, with a sense of business acumen.

Fluency in English and Arabic is a must.

Skills

• Strong leadership and team development capabilities.
• Excellent interpersonal and communication skills.
• Sales-driven mindset with a customer-first approach.
• High level of business acumen and adaptability.