Sr Manager - Customer Interaction Suite

Tata Communications; Riyadh; On-site; SAR 250,000 - 400,000; Full time

Job summary

Tata Communications in Riyadh is a senior enterprise sales leadership role focusing on Unified Collaboration. You will drive regional growth, manage strategic client engagements, and shape the regional go-to-market plan while coordinating across product, solutions, and legal teams.

The role requires deep enterprise sales experience, fluency in Arabic, and a proven ability to close large deals in technology services. On-site in Riyadh offers significant mid-term impact.

Qualifications

• Bachelor's degree required; MBA preferred.
• 10–14 years of enterprise sales experience.
• Experience with technology services companies (telecom, hardware, software, applications, cloud).
• Fluent in Arabic.

Responsibilities

• Build and execute growth and go-to-market strategies for the product portfolio in the region.
• Identify solution partners and establish regional alliances.
• Identify high-potential customers and build long-term alliances.
• Analyze client requirements and propose best-fit solutions.
• Lead technical conversations with clients with the architect team.
• Deliver revenue targets and pipeline growth.
• Lead negotiations and coordinate cross-functional teams to close deals.

Skills

Enterprise sales

Account management

Arabic fluency

Negotiation

Communication

Education

Bachelor's Degree

MBA

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

Responsible for driving deeper and wider customer engagements in Unified Collaboration domain with the objective of identifying and developing opportunities for growth. The role will be involved in building trusted relationship with a client, understand their value proposition and help them solve their critical business problems. This is a tactical role which contributes to defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit s overall results

Minimum Qualifications & Experience

• Bachelor s and/or equivalent experience. MBA or equivalent preferred
• 10-14 years of enterprise sales experience.
• Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role.
• Fluent in Arabic

Other Knowledge & Skills

• Proven record of coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions.
• Able to translate business information from customer and Provide insights to Solutions, SME, and product to enable development of proposal.
• Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to influence without authority.
• Strong understanding of latest trends in enterprise networking space, including the competitive landscape Tata Communications operates within.

Key Responsibilities

• Build and execute the growth strategy and the go to market strategy for the respective product portfolio in the region.
• Identify solution partners and establish regional alliances to develop market and segments.
• Identify high-potential customers and building long-term alliances.
• Understand and analyse client requirements, determine the best solution fit and create a compelling proposition.
• Lead the technical conversations with the clients working alongside the technical architect team.
• Deliver Revenue Targets and Pipeline Growth
• Lead client negotiations, manage deal progression and deal closure by ensuring cross functional teams (BD Teams, Bid Management, Solutions, Legal, Commercial, etc) are well aligned in stitching a deal together for the customer.
• Proactively identify the problem area internally with product and solutions team, setting up periodic bid calls between, sales, legal, commercial, solution and product to propose the desired solution to customer, prioritize on key opportunities to gain faster closures.